B2B Sales Operations & CRM Lead

Samsung; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Samsung is seeking a seasoned professional to lead CRM analytics and sales operations. The role involves owning business opportunity management, chairing weekly meetings, and delivering performance dashboards across revenue and operational KPIs.

You will coordinate with sales, finance, logistics, and CS to ensure smooth order processing, invoicing, delivery, and claims management. The ideal candidate has 5+ years of CRM/analytics experience, strong Excel skills, and a proven ability to work

Qualifications

• Degree holder with at least 5 years of experience in CRM/Analytics/Sales operation.
• Strong with Microsoft Excel, possess excellent analytical skills and problem solving attitude.
• Good organizational agility, command skills and interpersonal skill to work effectively across function and lines of business.
• Results-oriented and meticulous.

Responsibilities

• Cadence: Own the Business Opportunity Management and chair the weekly BO Day Meeting.
• Cadence: Provide Weekly Dashboard for review and analysis on team performance (Revenue, Sell-out/through, operation KPIs, etc.).
• Cadence: Provide insight to HOD on business health and identify improvement area.
• SD: Manage overall sales deduction operation and ensure accurate budget planning.
• SD: Coordinate with customers (with sales team) to liaise on invoices and documentation to complete claims.
• SD: Liaise with Finance on the claim process to complete transactions without delays.
• SD: Analyze program effectiveness and work with Channel sales and PM on budget and accrual.
• Sales Force: Responsible for B2B order processing and CRM tools administration (Salesforce.com).
• Sales Force: Salesforce account maintenance, e.g., account creation & assignment.
• Sales Force: Collaborate with sales on updating Salesforce for B2B project pricing, BO stages & rollout.
• B2B Operation: Monitor PO from customer and track status.
• B2B Operation: Ensure timely delivery based on customer PO.
• B2B Operation: Collaborate with logistics on delivery booking.
• B2B Operation: Collaborate with SCMs on forecasting and delivery planning.
• B2B Operation: Manage software/license processes; order processing, license key registration; issuing PO to HQ.
• B2B Operation: Manage warranty registration; serial number validation and certificate issuance with CS.
• B2B Operation: Maintain Channel Inventory reports from Distributor and upload into system.

Skills

CRM/Analytics

Sales operations

MS Excel

Analytical skills

Problem solving

Organizational agility

Interpersonal skill

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Samsung is seeking a seasoned professional to lead CRM analytics and sales operations. The role involves owning business opportunity management, chairing weekly meetings, and delivering performance dashboards across revenue and operational KPIs.

You will coordinate with sales, finance, logistics, and CS to ensure smooth order processing, invoicing, delivery, and claims management. The ideal candidate has 5+ years of CRM/analytics experience, strong Excel skills, and a proven ability to work