Ecommerce IT Support Specialist — Fast-Paced Tech & Growth

OCBC Bank (Hong Kong) Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

A leading financial institution in Singapore is seeking an experienced IT Support Specialist to enhance e-commerce platform stability and performance. The chosen candidate will provide support for application-related issues, ensuring seamless user experiences, while collaborating with external vendors and internal teams. Candidates must bring 5-8 years of application support experience and a strong understanding of e-commerce workflows along with problem-solving and communication skills. Join a vibrant team and contribute to the bank's transformative journey.

Qualifications

• 5-8 years of experience in IT application support.
• Ability to work under pressure during high-traffic events.
• Strong understanding of e-commerce workflows.

Responsibilities

• Provide Level 1/2 support for e-commerce systems.
• Monitor application performance and escalate issues.
• Conduct root cause analysis for operational issues.

Skills

Application support experience

Technical architecture understanding

Problem-solving skills

Communication skills

Education

Diploma/Degree in Information Technology

Tools

API integrations (REST/SOAP)

SQL/basic database queries

Ticketing and monitoring tools

Middleware software (MQ, KAFKA)

Cloud platforms (AWS/Azure)

Job description

A leading financial institution in Singapore is seeking an experienced IT Support Specialist to enhance e-commerce platform stability and performance. The chosen candidate will provide support for application-related issues, ensuring seamless user experiences, while collaborating with external vendors and internal teams. Candidates must bring 5-8 years of application support experience and a strong understanding of e-commerce workflows along with problem-solving and communication skills. Join a vibrant team and contribute to the bank's transformative journey.