Ecommerce IT Business Analyst — UI/UX & App Support

CHARLES & KEITH (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

CHARLES & KEITH Group in Singapore seeks an IT Business Analyst for ECommerce to gather requirements, analyze processes, and collaborate with tech teams to deliver scalable e‑commerce solutions.

You’ll provide application support, ensure system stability, and contribute to UI/UX improvements while applying Agile methods and API integrations with CMS platforms like ContentStack and Salesforce.

Qualifications

• Diploma or degree in Computer Science, IT, or equivalent.
• Minimum 2 years of relevant working experience.
• Experience with ECommerce platforms and CMS systems is preferred.
• Strong analytical, communication, and teamwork skills.
• Proficient in HTML5, CSS3, JavaScript, and API integrations.
• Familiar with Agile/Scrum methodologies.
• Knowledge of SEO and web standards is advantageous.

Responsibilities

• Gather and analyze requirements for ECommerce projects.
• Collaborate with technical teams to design and implement solutions.
• Provide application support and ensure system stability.
• Enhance UI/UX for eCommerce platforms.
• Coordinate change requests and track development progress.
• Ensure cross-browser compatibility and performance optimization.

Skills

Analytical skills

Requirement gathering

Team collaboration

Communication

ECommerce knowledge

UI/UX awareness

Agile / Scrum

SEO basics

Education

Diploma/Degree in Computer Science or IT

Tools

ContentStack

Salesforce CMS

Salesforce Commerce Cloud

HTML5

CSS3

JavaScript

jQuery

JSON

AJAX

XML

APIs

Dreamweaver

Adobe Photoshop

CMS integration

Job description

CHARLES & KEITH Group in Singapore seeks an IT Business Analyst for ECommerce to gather requirements, analyze processes, and collaborate with tech teams to deliver scalable e‑commerce solutions.

You’ll provide application support, ensure system stability, and contribute to UI/UX improvements while applying Agile methods and API integrations with CMS platforms like ContentStack and Salesforce.