L2 Application Support Engineer (Payments) | Contract

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GMP Technologies (S) Pte Ltd in Singapore is seeking an experienced Senior Application Support Specialist to provide end-to-end support for FAST payment systems and related financial applications. You will resolve incidents, coordinate with L3 support and vendors, monitor health checks, and maintain logs, SOPs and knowledge repositories while driving service improvements.

Strong stakeholder management and communication with users, technical teams and management are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related.
• 8+ years of application support experience within corporate banking or financial services environments.
• Strong hands-on experience supporting FAST payment systems and other payment-related applications.
• Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
• Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
• Good understanding of CIF (Customer Information File) and customer master data management.
• Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to manage multiple application support activities, enhancements, and projects simultaneously.
• Experience leading application support teams and vendor coordination.

Responsibilities

• Take initiative and proactively address tasks and issues.
• Resolve user queries efficiently while maintaining a strong service mindset.
• Provide technical and non-technical support to the Singapore Branch.
• Communicate clearly and professionally with users, technical teams, vendors, and management.
• Balance technical knowledge with effective business communication.
• Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
• Build strong relationships with users, vendors, and internal support teams.
• Coordinate with relevant teams to ensure timely resolution of issues and requests.
• Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
• Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
• Provide application support for FAST Payment systems.
• Support Accounting and CIF applications.
• Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
• Support application releases, changes, enhancements, and post-deployment validation.
• Perform application monitoring, health checks, and operational support.
• Collaborate with L3 Support and vendors to resolve complex application issues.

Skills

Application support

FAST payments

Troubleshooting

Stakeholder mgmt

Vendor coordination

Education

Bachelor's degree in IT/CS/Engineering

Tools

Splunk

Dynatrace

AppDynamics

ServiceNow

Jira

Azure DevOps

Job description

Responsibilities

• Take initiative and proactively address tasks and issues.
• Resolve user queries efficiently while maintaining a strong service mindset.
• Provide technical and non-technical support to the Singapore Branch.
• Communicate clearly and professionally with users, technical teams, vendors, and management.
• Balance technical knowledge with effective business communication.
• Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
• Build strong relationships with users, vendors, and internal support teams.
• Coordinate with relevant teams to ensure timely resolution of issues and requests.
• Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
• Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
• Provide application support for FAST Payment systems.
• Support Accounting and Customer Information File (CIF) applications.
• Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
• Support application releases, changes, enhancements, and post-deployment validation.
• Perform application monitoring, health checks, and operational support.
• Collaborate with L3 Support and vendors to resolve complex application issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 8 years of application support experience within corporate banking or financial services environments.
• Strong hands-on experience supporting FAST payment systems and other payment-related applications.
• Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
• Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
• Good understanding of CIF (Customer Information File/System) and customer master data management.
• Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to manage multiple application support activities, enhancements, and projects simultaneously.
• Experience leading application support teams and effectively balancing BAU operations, application enhancements, and project deliverables.
• Strong stakeholder management, communication, and vendor coordination skills.

Preferred Skills and Experience

• ITIL Foundation certification is preferred.
• Experience supporting PayNow, GIRO, SWIFT, and ISO 20022 payment messaging.
• Familiarity with Splunk, Dynatrace, AppDynamics, or similar application monitoring and observability tools.
• Experience conducting application health checks and operational monitoring.
• Basic knowledge of SQL, log analysis, and application troubleshooting techniques.

Good to Have

• Experience administering Windows Server and Linux Server environments.
• Familiarity with ServiceNow, Jira, Azure DevOps, or similar IT service management and support tools.
• Exposure to MAS Technology Risk Management (TRM) guidelines and banking IT governance practices.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973