IT BUSINESS ANALYST (ECOMMERCE)

CHARLES & KEITH (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 98,000; Full time

Job summary

CHARLES & KEITH Group seeks a motivated IT Business Analyst to support our ECommerce projects, gathering requirements and coordinating with technical teams to ensure successful implementation. You will provide application support, maintain system stability, and contribute to UI/UX enhancements for our online platforms.

The role requires a Diploma or Degree in Computer Science or IT and at least 2 years of relevant experience.

Qualifications

• Diploma or Degree in CS/IT required.
• Minimum 2 years of relevant experience.
• Knowledge of ECommerce applications preferred.
• Experience with CMS tools such as ContentStack or Salesforce CMS.

Responsibilities

• Gather and analyze end-user requirements for ECommerce projects.
• Perform system analysis, design, troubleshooting, and testing with stakeholders.
• Provide ongoing application support and ensure UI/UX quality for online platforms.

Skills

Analytical skills

Communication skills

Team collaboration

Problem solving

Education

Diploma or Degree in Computer Science/IT

Tools

ContentStack

Salesforce CMS

Salesforce Commerce Cloud

HTML5

CSS3

JavaScript

APIs

Agile/Scrum

Job description

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation. Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

Job Overview

We are looking for a motivated and detail-oriented IT Business Analyst to join our dynamic team. The ideal candidate will play a pivotal role in supporting ECommerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of ECommerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our ECommerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.

Job Responsibilities

• ECommerce Projects and Change Requests
  Actively participate in ECommerce related change requests and projects
  Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
  Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
  Manage and track the overall development work and schedule
  Monitor change request/project status and prepare project status report for the IT project team lead
• Application Support and Maintenance
  Provide application support in post-implementation and maintenance support for existing systems
  Provide application support after implementation to ensure system stability and resolve user issues
  Assist in the maintenance and support of existing ECommerce systems and their integration with customer engagement and marketing messaging systems, and data platforms
• UI/UX
  Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments
  Work directly with designers and project managers for the implementation of designs
  Work with backend developers for integration between frontend and backend systems
  Write reusable and efficient code
  Assist/support in the development and maintenance of marketing content
  Ensure websites are cross-browser compatible
  Provide input on design and technical issues
  Assist with various duties related to the project and tasks assigned by supervisor

Requirements

• Diploma or Degree in Computer Science, IT, or equivalent
• Minimum 2 years of relevant working experience
• Knowledge of ECommerce application development is preferred
• Strong analytical skills with the ability to gather, analyze, and interpret requirements
• Ability to work independently and collaboratively in a team environment
• Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc
• Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
• Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools
• Familiar with working with APIs in application development
• Familiar with Agile and Scrum methodologies
• Deep understanding and experience with web and internet standards
• Working knowledge of image optimization and SEO is advantageous

About the Company

CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO. Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.