Ecommerce Customer Support & Operations Specialist

ATAS DISTRIBUTION PTE. LTD.; Singapore; On-site; SGD 31,000 - 46,000; Full time

Benefits offered by this job

Lunch meal provided

Competitive salary and benefits

Job summary

ATAS DISTRIBUTION PTE. LTD. is seeking a highly organized Customer Service Officer to manage our e-commerce operations across Lazada, Shopee, and Shopify. You will handle online orders, provide excellent support, and coordinate with warehouse teams.

The role emphasizes independence, strong MS Office skills, and familiarity with CRM software. You will ensure timely order fulfillment, respond to inquiries, and maintain accurate records while delivering a friendly customer experience.

Qualifications

• Experience in administration or customer service is preferred.
• Proficient in MS Office (Word, Excel, Outlook).
• Familiar with CRM software.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Handle administrative tasks and provide excellent customer support.
• Manage and process online orders, returns and exchanges.
• Respond to customer inquiries via phone, email, and chat professionally.
• Coordinate with warehouse and logistics teams to ensure smooth operations.
• Maintain customer records and perform data entry and documentation.
• Ensure accurate order fulfillment and delivery tracking.
• Follow company policies and confidentiality guidelines.
• Take on ad-hoc tasks as required.

Job description

ATAS DISTRIBUTION PTE. LTD. is seeking a highly organized Customer Service Officer to manage our e-commerce operations across Lazada, Shopee, and Shopify. You will handle online orders, provide excellent support, and coordinate with warehouse teams.

The role emphasizes independence, strong MS Office skills, and familiarity with CRM software. You will ensure timely order fulfillment, respond to inquiries, and maintain accurate records while delivering a friendly customer experience.