Ecommerce Assistant

TORACLIN PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

TORACLIN PTE. LTD. is seeking an Ecommerce Assistant to support the Ecommerce manager in daily operations of online sales channels.

You will help maintain product listings, process orders, handle customer inquiries, and assist with marketing activities to enhance the customer shopping experience. Responsibilities include uploading product listings with descriptions and images, monitoring stock levels, processing returns, and ensuring timely delivery tracking.

Qualifications

• Basic understanding of Microsoft Excel / Google Sheets.
• Familiarity with eCommerce platforms preferred but not necessary.

Responsibilities

• Upload and update product listings, descriptions, images, and pricing.
• Monitor stock levels and coordinate with inventory teams.
• Handle incoming orders, returns, and exchanges.
• Ensure timely fulfillment and accurate delivery tracking.
• Provide customer support via email, chat, or phone.

Skills

Excel basics

Google Sheets

Customer service

Tools

E-commerce platforms

Job description

Overview

The Ecommerce Assistant supports the Ecommerce manager in daily operations of online sales channels, ensuring smooth product listings, order processing, customer service, and marketing activities. This role is essential for maintaining efficiency and enhancing the customer shopping experience.

Key Responsibilities

Product Management

• Upload and update product listings, descriptions, images, and pricing.

• Monitor stock levels and coordinate with inventory teams.

Order Processing

• Handle incoming orders, returns, and exchanges.

• Ensure timely fulfillment and accurate delivery tracking.

Customer Support

• via email, chat, or phone.

Job Requirements

• Basic understanding of Microsoft Excel / Google Sheet

• Familiarity with eCommerce platforms preferred but not necessary

Working Hours

• Work Schedule: 8:30am - 5:00pm

• On-the-job training provided for entry-level candidates.