Ecommerce Manager

theo10 pte. ltd.; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

theo10 pte. ltd. is seeking an E-commerce Executive to drive online sales by managing digital storefronts, optimizing product listings, and coordinating end-to-end order fulfillment.

You will bridge marketing, operations, and customer service to deliver a seamless shopping experience across platforms. Responsibilities include storefront maintenance, digital merchandising, campaign execution, and end-to-end order management with a focus on CSAT and KPI tracking.

Responsibilities

• Storefront maintenance: oversee product listings, categorize items, and ensure pricing accuracy across digital touchpoints.
• Digital merchandising: optimize titles, descriptions, and images to improve search rankings and conversion rates.
• Campaign execution: implement and track online promotions, discounts, and banners for seasonal campaigns.
• Order management: track orders from purchase to delivery, ensuring SLA and fulfillment metrics are met.
• Inventory tracking: monitor stock levels across warehouses to prevent stockouts or delays.
• Customer support: handle post-sales inquiries, returns, and refunds to maintain high CSAT.
• Data analysis: track KPIs such as conversion rate, traffic, bounce rate, and AOV.
• Reporting: generate regular performance reports, translating data into actionable insights for senior management.

Job description

An E-commerce Executive drives online sales by managing digital storefronts, optimizing product listings, and coordinating end-to-end order fulfillment. They bridge marketing, operations, and customer service to deliver a seamless shopping experience across platforms.

Platform & Content Management

• Storefront Maintenance: Oversee product listings, categorize items correctly, and ensure pricing accuracy across all digital touchpoints.
• Digital Merchandising: Optimize product titles, descriptions, and high-quality images to improve search rankings (SEO) and conversion rates.
• Campaign Execution: Implement and track online promotions, discounts, and banner placements for seasonal sales and marketing campaigns.

Operations & Fulfillment

• Order Management: Track customer orders from purchase to delivery, ensuring SLA and fulfillment metrics are consistently met.
• Inventory Tracking: Monitor stock levels across warehouses to prevent out-of-stock situations or delays.
• Customer Support: Handle post-sales inquiries, returns, and refunds to maintain high customer satisfaction (CSAT) scores.

Analytics & Reporting

• Data Analysis: Track key performance indicators (KPIs) such as conversion rates, traffic, bounce rates, and average order value (AOV).
• Reporting: Generate regular performance reports, translating data into actionable insights for senior management to adjust future strategies.