E-Commerce Warehouse & Customer Service Operator

ZHEN TANG PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

ZHEN TANG PTE. LTD. is seeking a detail‑oriented Warehouse & Fulfilment Associate to manage stock, process orders, and support livestream campaigns in a fast‑paced environment.

You will handle inventory checks, pick/pack, and coordinate with couriers while assisting customers across TikTok Shop, Shopee, Lazada, and our website. Strong English writing and teamwork are essential.

Qualifications

• Experience in warehouse operations or e-commerce fulfilment is preferred.
• Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
• Clear written English communication skills.

Responsibilities

• Receive, inspect, label and arrange incoming inventory.
• Maintain stock records and perform regular stock counts.
• Process orders from TikTok Shop, Shopee, Lazada and company website.
• Pick, check, pack and label products for dispatch.
• Prepare orders for courier collection and timely dispatch.
• Process returns, exchanges and restocking as needed.
• Reply to customer inquiries across platforms and handle complaints to escalate if needed.
• Monitor platform notifications and dispute deadlines.
• Maintain a clean, organized warehouse; support peak periods and livestreams.

Skills

Warehouse ops

E-commerce fulfilment

Customer service

TikTok Shop

Shopee

Lazada

SellerCentre

Basic computer skills

Smartphone skills

Written English

Detail oriented

Organised

Teamwork

Independent worker

Patience handling

Physical warehouse work

Livestream campaigns

Inventory systems

Job description

Job Description

• Receive, inspect, label and arrange incoming inventory.
• Maintain accurate stock records and conduct regular stock counts.
• Process orders from TikTok Shop, Shopee, Lazada and the company website.
• Pick, check, pack and label small and bulky products accurately.
• Prepare orders for courier collection and ensure timely dispatch.
• Process product returns, exchanges, damaged items and restocking.
• Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.
• Handle customer complaints professionally and elevate refunds, compensation or complex cases to management.
• Monitor platform notifications, return requests and dispute deadlines.
• Maintain a clean, organised and safe warehouse.
• Support high order volumes during livestreams and sales campaigns.

Job Requirements

• Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.
• Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
• Basic computer and smartphone skills.
• Able to communicate clearly and professionally in writtenEnglish.
• Detail-oriented, organised and responsible.
• Able to work independently and as part of a team.
• Able to handle customer enquiries patiently and professionally.
• Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.
• Able to work efficiently during livestreams, sales campaigns and peak order periods.
• Willing to learn new inventory, order management and e-commerce systems.