E-Commerce & Administrative Executive

ICHIYA TRADING SDN.BHD.; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

COCORO JAPAN is seeking an organized and detail-oriented individual to join our team in Singapore. The role covers e-commerce operations, order packing, system administration, and high-quality customer service.

You will pick, pack, and dispatch online orders, handle returns, and assist with stock management and data entry. Strong communication and teamwork are essential for success in this diverse, hands-on position.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Experience in e-commerce, customer service, or administration is an advantage.
• Basic computer skills with Microsoft Office or Google Workspace.
• Good organisational skills and attention to detail.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to handle packing duties and merchandise.

Responsabilités

• Pick, pack, and prepare online orders for delivery.
• Ensure orders are packed accurately and dispatched on time.
• Handle returns, exchanges, and order fulfilment matters.
• Respond to customer enquiries via email, phone, and online messaging platforms.
• Assist with stocktaking, stock management, and system administration tasks.

Connaissances

Organisational skills

Attention to detail

Communication skills

Team player

Independent worker

Packing duties

Formation

GCE 'O' Level or equivalent

Outils

Microsoft Office

Google Workspace

Description du poste

We are looking for a responsible, organised, and detail-oriented individual to join our team!

If you enjoy a mix of e-commerce operations, order packing, system administration, and customer service, we welcome you to apply.

Job Responsibilities

• Pick, pack, and prepare online orders for delivery.
• Ensure orders are packed accurately and dispatched on time.
• Handle returns, exchanges, and order fulfilment matters.

2. System Administration

• Perform data entry and assist with sales reports.
• Maintain stock availability in stock system.
• Ensure product and inventory information is accurate and up to date.
• Assist with stocktaking and inventory management.

3. Customer Service & Administrative Support

• Respond to customer enquiries via email, phone, and online messaging platforms.
• Assist customers with product information, order status, delivery, returns, and exchanges.
• Follow up on customer feedback and resolve issues professionally.
• Provide general administrative and operational support as required.

Requirements

• Minimum GCE 'O' Level or equivalent.
• Experience in e-commerce, customer service, or administration is an advantage.
• Basic computer skills and proficiency in Microsoft Office or Google Workspace.
• Good organisational skills and attention to detail.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to handle packing duties and merchandise.

Join COCORO JAPAN and be part of a team that brings Japanese comfort and craftsmanship to our customers!