Dynamic Service Operations Coordinator

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Part time

Job summary

SUCCESS RESOURCE CENTRE PTE. LTD. in Singapore is seeking a Customer Service Coordinator for a 3-month contract to support after-sales activities. You will coordinate with service contractors and customers to schedule service appointments and respond to inquiries across multiple channels.

The ideal candidate holds a Diploma in Business Administration, has at least 3 years of relevant experience, proficient in Excel, and can work independently while communicating effectively with stakeholders.

Qualifications

• Diploma in Business Administration, or similar discipline.
• Minimum 3 years of relevant after-sales customer service experience.
• Good analytical, organizational, and documentation skills.
• Proficient in Microsoft Excel.
• Able to work independently and communicate effectively with internal and external stakeholders.

Responsibilities

• Coordinate with service contractors and customers to schedule service appointments.
• Handle customer enquiries through multiple channels, including phone, email, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses.
• Compilation and preparation of Reports to the Management.
• Any other duties as assigned by the Service Manager

Skills

Customer service

Communication

Analytical thinking

Documentation

Education

Diploma in Business Administration

Tools

Microsoft Excel

Job description

SUCCESS RESOURCE CENTRE PTE. LTD. in Singapore is seeking a Customer Service Coordinator for a 3-month contract to support after-sales activities. You will coordinate with service contractors and customers to schedule service appointments and respond to inquiries across multiple channels.

The ideal candidate holds a Diploma in Business Administration, has at least 3 years of relevant experience, proficient in Excel, and can work independently while communicating effectively with stakeholders.