Duty Manager (Hotel)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

5-day work week

Learning and development opportunities

Medical coverage

Employee discount within Shangri-La

Duty meals

Shuttle bus provided

Job summary

Shangri-La’s Rasa Sentosa, Singapore is seeking a Duty Manager to lead daily hotel operations, supervise the Front Office team, and ensure guest service excellence. You will drive guest experience improvements, manage arrivals and departures, and uphold safety and emergency readiness to deliver a seamless stay.

The role requires solid Rooms and Front Desk operations knowledge, experience with OPMS, and a background in hotel management; crisis management experience is valued.

Qualifications

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
• Experience using OPMS and related hotel front office systems to manage guest services and operations.
• Educational background related to hotel management is preferred.
• Experience in managing emergency response and crisis management situations.

Responsibilities

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery.
• Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay.
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
• Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates.
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.

Skills

Rooms and Front Desk operations

Crisis management

Education

Hotel management education

Tools

OPMS

Job description

Shangri-La’s Rasa Sentosa, Singapore

Job Summary

As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.

As a Duty Manager (Hotel), we rely on you to:

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
• Drive enhancements in guest experience by monitoring arrivals, departures, andservice quality throughout their stay
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate effectively with colleagues to ensure consistent awareness of hotelofferings and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We are looking for someone who:

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
• Experience using OPMS and related hotel front office systems to manage guest services and operations.
• Educational background related to hotel management is preferred
• Experience in managing emergency response and crisis management situations

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided