Duty Manager

Katong Holdings Pte Ltd; Singapore; Presencial; SGD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Hotel Indigo Singapore Katong is seeking an experienced Duty Manager to lead our front office team and oversee daily operations at the hotel in Singapore. You will ensure guest experiences meet our high standards while coordinating with housekeeping and maintenance to deliver seamless service.

Ideal candidates have 3+ years in front office roles, strong leadership, excellent English communication, and familiarity with Opera PMS.

Formación

• 3+ years in hotel front office operations, with supervisory or managerial experience.
• Strong leadership and team development abilities.
• Excellent English communication and interpersonal skills.
• Familiarity with Opera PMS preferred.
• Willingness to work rotating shifts, weekends and public holidays.
• Diploma in Hospitality Management or related discipline preferred.

Responsabilidades

• Supervise and manage front office staff to ensure outstanding guest services.
• Oversee daily operations during shifts, including check-ins/check-outs.
• Handle guest complaints with professionalism and empathy.
• Manage room allocation and optimize occupancy.
• Coordinate with housekeeping and maintenance for seamless operations.
• Prepare reports, schedules and documentation.
• Train and mentor junior staff to foster development.

Conocimientos

Front office leadership

Guest-focused

Communication skills

Problem solving

Organisational skills

Revenue optimization

Shift flexibility

Educación

Diploma in Hospitality Management

Herramientas

Opera PMS

Descripción del empleo

About the role

We are seeking an experienced Duty Manager to join our team at Hotel Indigo Singapore Katong. This is a full-time position based at Hotel Indigo Singapore Katong. As Duty Manager, you will be responsible for overseeing daily operations and ensuring exceptional guest experiences across our properties. This is a key leadership role that directly impacts the success of our front office and guest services operations, making you integral to maintaining our high standards of hospitality excellence.

What you'll be doing

• Supervise and manage front office staff, ensuring they deliver outstanding guest services and maintain professional standards at all times

• Oversee daily operations during assigned shifts, including check-ins, check-outs, and guest inquiries

• Handle guest complaints and concerns with professionalism and empathy, ensuring swift resolution and guest satisfaction

• Manage room allocation and inventory, optimising occupancy rates and guest preferences

• Conduct regular inspections of front office areas and public spaces to ensure cleanliness and maintenance standards

• Monitor and manage key performance indicators such as guest satisfaction scores and operational metrics

• Implement and enforce hotel policies and procedures consistently across all guest interactions

• Respond to emergencies and incidents appropriately, following established protocols and ensuring guest safety

• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations

• Complete administrative tasks including reports, schedules, and documentation

• Train and mentor junior staff members, promoting professional development and team cohesion

What we're looking for

• At least 3 years of relevant experience in hotel front office operations, preferably in a supervisory or management role

• Strong leadership skills with the ability to guide, motivate and develop team members

• Good command of spoken and written English, with effective communication and interpersonal skills

• Strong problem-solving skills and a guest-focused approach

• Proficiency in hotel property management systems, preferably Opera PMS

• Ability to handle guest concerns and operational challenges professionally

• Willingness to work rotating shifts, including weekends and public holidays

• Diploma in Hospitality Management or a related discipline is preferred

• Good organisational skills with attention to detail

• Experience in guest recovery, upselling and revenue optimisation would be an advantage

About us

Hotel Indigo Singapore Katong is a luxury lifestyle hotel that celebrates the rich heritage and vibrant culture of the Katong neighbourhood. As part of the IHG Hotels & Resorts family, we are passionate about creating memorable guest experiences through personalised service and genuine hospitality.

We believe in developing our people, encouraging teamwork and providing opportunities for our colleagues to grow and succeed in their hospitality careers.