Duty Manager

hoi hup novena pte. ltd.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

hoi hup novena pte. ltd. is seeking a Duty Manager to serve as the representative of senior management and be the first contact for guests needing management assistance.

You will maintain the Duty Manager log, recognise top performers, and foster guest satisfaction while ensuring adherence to Courtyard by Marriott procedures. The role also requires promoting continuous learning within the front office, identifying potential leaders, and strengthening relationships with guests in a holistic

Formación

• High School, Diploma or Equivalent College / University degree.
• 2-3 years of experience in a similar field.
• Knowledge of Opera software is preferred.

Responsabilidades

• Duty Manager is the representative of Senior Management.
• First point of contact for guests seeking management and must resolve issues with tact and diplomacy.
• Maintain an accurate Duty Manager's logbook of items and incidents.
• Recognise department’s top performers.
• Establish guest satisfaction and strengthen relationships with guests.
• Ensure continuous learning and growth of associates within the front office and identify future leaders.

Conocimientos

Leadership

Guest relations

Educación

High School Diploma or equivalent

Herramientas

Opera

Descripción del empleo

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

Educational / Academic Requirements: High School, Diploma or Equivalent College / University degree

Experience : Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required : Opera