Discipline Support Officer

ASCEND RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Ascend Recruitment Pte. Ltd. seeks a Student Discipline Support professional to assist the Discipline Team with investigations into student misconduct and to provide pastoral guidance.

You will engage with students, document findings, and surface concerns to relevant school personnel while supporting safety plans and well-being. The role requires strong interpersonal skills, ability to engage adolescents, and solid documentation and interview abilities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to engage adolescents while maintaining boundaries.
• Good interviewing, fact-finding, analytical, and documentation skills.
• Ability to manage conflicts, de-escalate situations, and exercise sound judgement.
• Good organisational and case-management skills.
• High level of professionalism, integrity, confidentiality, resilience, and adaptability.
• Familiarity with restorative practices is advantageous.

Responsibilities

• Assist the Discipline Team in fact-finding and investigations on misconduct and disciplinary matters.
• Engage students and stakeholders to gather information and document case findings.
• Provide pastoral support and guidance to students involved in disciplinary cases.
• Build positive relationships with students and surface concerns to school personnel.
• Support safety plans and monitor student well-being as required.
• Provide adult presence and patrol identified areas during key school times.
• Respond to incidents and support de-escalation and referrals to appropriate staff.
• Maintain confidential records and provide timely follow-ups on cases.
• Collaborate with teachers, school leaders, parents, counsellors, and agencies.

Skills

Interpersonal skills

Communication

Student engagement

Interviewing

Documentation

Conflict management

Education

GCE N-Level certificate

1 year of relevant experience

Job description

Key Responsibilities

Student Management and Investigation

• Assist the Discipline Team in fact-finding and investigations relating to student misconduct, bullying, and disciplinary matters.
• Engage students and relevant stakeholders to gather information and document case findings accurately.
• Provide pastoral support and guidance to students involved in disciplinary cases.
• Build positive relationships with students, particularly those who may be at risk, and surface concerns to the relevant school personnel.
• Support safety plans, follow-up, and monitoring of student well-being where required.

Supervision and School Safety

• Provide an adult presence at identified areas and during key periods such as before school, recess, dismissal, and lesson transitions.
• Conduct patrols to support positive student behaviour and adherence to school expectations.
• Respond to incidents involving misconduct, conflict, or other student-management concerns.
• Support the de-escalate conflicts and refer students to appropriate school personnel.
• Monitor students undergoing disciplinary consequences or interventions where required.
• Identify factors contributing to recurring behavioural issues and recommend preventive measures.

Collaboration and Support

• Work with teachers, school leaders, parents, counsellors, and relevant agencies to support students.
• Maintain accurate and confidential records and provide timely follow-up on cases.

Requirements

• Strong interpersonal, communication, and student engagement skills.
• Ability to build rapport with adolescents while maintaining professional boundaries.
• Good interviewing, fact-finding, analytical, and documentation skills.
• Ability to manage conflicts, de-escalate challenging situations, and exercise sound judgement.
• Good organisational and case-management skills.
• High level of professionalism, integrity, confidentiality, resilience, and adaptability.
• Familiarity with restorative practices or student-support frameworks is an advantage.

Qualifications and Experience

• Minimum GCE N-Level certificate or equivalent.
• At least 1 year of relevant experience in a school or related environment.
• Experience in the Singapore Armed Forces, Singapore Police Force, other uniformed services, or schools will be advantageous, particularly in leadership, investigation, training, youth engagement, personnel management, or operational roles.
• Experience working with youths or in an educational setting is an added advantage.

Working Hours

• Monday to Thursday: 09:00am to 4:30pm (one hour lunch break)
• Friday: 08:00am to 12:30pm (no lunchbreak)