Director of User Retention & Growth

foodpanda; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

foodpanda is seeking a Director of User Retention to lead growth and engagement across 16 countries and three brands, building strategies to expand and retain our active user base. You will head a 15+ person team focused on retention, engagement, and new verticals offerings.

You will drive segmentation, experimentation, and cross‑functional collaboration with Product, Data, Marketing, and local/central teams, ensuring scalable growth and impact across our delivery ecosystem.

Qualifications

• Minimum 12 years in relevant fields, with 5+ years in B2C tech (growth or marketing) and roles like management consulting, investment banking, or strategy in high-growth environments

Responsibilities

• Own User Retention and Engagement direction across 16 countries and three brands.
• Optimize retention ROI through lifecycle communications, discounts, and coupons.
• Accelerate New Vertical Adoption with Quick Commerce partners.
• Enhance segmentation, targeting, and experimentation with Product and Data teams.
• Drive cross-functional collaboration with Product, Data, Marketing and local/central teams.

Skills

Growth strategy

People leadership

Data-driven decision making

CRM tools

Cross-functional collaboration

Tools

Braze

HubSpot

Job description

foodpanda is seeking a Director of User Retention to lead growth and engagement across 16 countries and three brands, building strategies to expand and retain our active user base. You will head a 15+ person team focused on retention, engagement, and new verticals offerings.

You will drive segmentation, experimentation, and cross‑functional collaboration with Product, Data, Marketing, and local/central teams, ensuring scalable growth and impact across our delivery ecosystem.