Director of Global User Retention & Growth

delivery hero apac pte. limited; Singapore; On-site; SGD 240,000 - 420,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking a Director of User Retention who will lead growth and engagement across 16 countries and three brands, building and scaling retention programs. You will manage a team of 15+ managers and ICs to optimize the user ecosystem.

This senior role focuses on segmentation, lifecycle optimization, and cross-functional collaboration with Product, Data, Marketing, and regional teams to drive sustainable retention and higher engagement.

Qualifications

• 12+ years in relevant fields including growth/marketing leadership.
• Experience leading large teams (10+ people) and mentoring staff.
• Proven ability to influence senior leadership and align cross-functional teams.
• Strong data-driven decision-making; comfortable in ambiguous markets.
• Familiarity with CRM/marketing automation tools such as Braze or HubSpot is a plus.

Responsibilities

• Own retention and engagement strategy across 16 countries and 3 brands.
• Lead a 15+ person team of managers and individual contributors.
• Optimize retention ROI via lifecycle communications and incentives.
• Accelerate adoption of new verticals, including Quick Commerce, with budget oversight.
• Collaborate with Product, Data, Marketing, and regional teams to test and refine strategies.

Skills

Leadership

Data-driven decision making

Cross-functional collaboration

Stakeholder influence

Team management

CRM marketing automation

Tools

Braze

HubSpot

Job description

foodpanda, part of the Delivery Hero Group, is seeking a Director of User Retention who will lead growth and engagement across 16 countries and three brands, building and scaling retention programs. You will manage a team of 15+ managers and ICs to optimize the user ecosystem.

This senior role focuses on segmentation, lifecycle optimization, and cross-functional collaboration with Product, Data, Marketing, and regional teams to drive sustainable retention and higher engagement.