Director of Operations

FENGXIANG BKT PRIVATE LIMITED; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

FENGXIANG BKT PRIVATE LIMITED in Singapore seeks an Operations Director to oversee the Bak Kut Teh restaurant network. You will shape operational strategy, supervise outlets, safeguard quality and service standards, and optimize costs.

Leading restaurant managers and staff, you will align procurement, safety compliance, and performance reporting with the board's expectations for sustainable growth and a strong brand presence.

Qualifications

• Oversee the daily operations of the restaurant outlets, ensuring smooth business operations, efficient workflows, and consistent service quality.
• Develop and implement SOPs and service standards to maintain consistency across all outlets.
• Monitor performance, sales, costs, and profitability, and drive efficiency improvements.
• Supervise restaurant managers and staff, including recruitment, training, and performance reviews.
• Ensure quality, preparation, presentation, and serving standards of Bak Kut Teh and menu items.
• Manage procurement, supplier relationships, inventory, and wastage to control costs.
• Ensure compliance with Singapore food safety, hygiene, workplace safety, and licensing requirements.
• Develop strategies to increase sales, customer satisfaction, and brand reputation.
• Evaluate opportunities for new outlets, menu development, and business expansion.
• Prepare operational and financial reports and recommendations for directors.

Responsibilities

• Oversee the daily operations of the restaurant outlets, ensuring smooth business operations, efficient workflows, and consistent service quality.
• Develop and implement SOPs and service standards to maintain consistency across all outlets.
• Monitor performance, sales, costs, and profitability, and drive efficiency improvements.
• Supervise restaurant managers and staff, including recruitment, training, and performance reviews.
• Ensure quality, preparation, presentation, and serving standards of Bak Kut Teh and menu items.
• Manage procurement, supplier relationships, inventory, and wastage to control costs.
• Ensure compliance with Singapore food safety, hygiene, workplace safety, and licensing requirements.
• Develop strategies to increase sales, customer satisfaction, and brand reputation.
• Evaluate opportunities for new outlets, menu development, and business expansion.
• Prepare operational and financial reports and recommendations for directors.

Job description

Job Description

The Food Services Operations Director is responsible for overseeing the overall operations, management, and business performance of the Bak Kut Teh restaurant business in Singapore. The role involves developing operational strategies, managing restaurant outlets, ensuring food quality and service standards, controlling operating costs, and driving sustainable business growth.

Key Responsibilities

1. Overssee the daily operations of the restaurant outlets, ensuring smooth business operations, efficient workflows, and consistent service quality.

2. Develop and implement operational policies, standard operating procedures (SOPs), and service standards to maintain consistency across all outlets.

3. Monitor business performance, sales revenue, operating expenses, labour costs, food costs, and profitability, and implement measures to improve operational efficiency.

4. Supervise and coordinate restaurant managers, kitchen personnel, service staff, and other operational employees, including recruitment, training, performance evaluation, and manpower planning.

5. Ensure the consistent quality, preparation, presentation, and serving standards of Bak Kut Teh and other menu items.

6. Manage food procurement, supplier relationships, inventory control, stock management, and wastage reduction to maintain cost efficiency.

7. Ensure compliance with Singapore's applicable food safety, hygiene, workplace safety, employment, and licensing requirements.

8. Develop business strategies to increase sales, improve customer satisfaction, strengthen brand reputation, and enhance customer retention.

9. Evaluate opportunities for new outlet openings, menu development, operational improvements, and business expansion.

10. Prepare operational reports, financial performance reviews, and management recommendations for the company's directors or senior management.

Scope of Responsibility

The position oversees the restaurant business's overall operational performance, financial efficiency, workforce management, food quality, regulatory compliance, and long‑term business development.