Director, Learning Operations, Governance and Learner Outcomes

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 123,000 - 134,000; Full time

Job summary

TALENTS@WORK PTE. LTD. in Singapore seeks a Director to lead Learning Operations and Governance across its training centres and satellite operations. The role emphasizes operational excellence, learner experience, governance and compliance while driving improvement across the organisation.

You will oversee learner administration, funding/claims, quality assurance and stakeholder management, and lead teams to enhance learner outcomes and employability across the network.

Qualifications

• Significant experience in learning/training operations or education administration.
• Strong understanding of learner administration, funding/claims and QA.
• Proven leadership of multiple operational functions.
• Strong ownership, organisation and follow-through.
• Experience with alumni or employer engagement is a plus.

Responsibilities

• Lead operational readiness and service continuity of training centres.
• Oversee learner administration, enrolment, records and support.
• Drive learner placement, employment progression and retention.
• Strengthen employer feedback and improve career readiness.
• Develop alumni engagement initiatives including mentoring and talks.
• Oversee funding eligibility, claims, documentation and reconciliation.
• Ensure smooth training delivery with trainers, facilities and IT.
• Lead quality assurance, SOP governance, audits and corrective actions.
• Lead, coach and develop Learning Operations and Governance teams.
• Drive process improvement, digitalisation and automation.

Skills

Analytical skills

Stakeholder management

Ownership & follow-through

Leadership experience

Alumni or employer engagement (adv)

Education

Degree in Business, Education, Training, Operations

Job description

Industry: Training & Education
Employment Type: Full-time
Salary: S$11,000 – S$12,000 /month
Location: Jurong East

# Role Overview

Our client, a leading training and education organisation, is seeking an experienced Director to lead Learning Operations and Governance across its training centres and satellite operations. The role will oversee operational excellence, learner experience, governance, compliance and learner career outcomes, while driving continuous improvement across the organisation.

# Key Responsibilities

• Lead the operational readiness, service continuity and effectiveness of training centres and satellite operations.
• Oversee learner administration, enrolment, records, attendance, learner support and engagement throughout the learner lifecycle.
• Drive learner placement, employment progression and early retention outcomes.
• Strengthen employer feedback channels and improve learner and career readiness based on employer insights.
• Develop structured alumni engagement initiatives including mentoring, talks and community activities.
• Oversee funding eligibility, claims, documentation, reconciliation and compliance.
• Ensure smooth training delivery through coordination of trainers, facilities, resources, equipment, IT and assessments.
• Lead quality assurance, SOP governance, audit readiness, compliance monitoring and corrective actions.
• Lead, coach and develop Learning Operations and Governance teams.
• Drive process improvement, digitalisation and automation to improve efficiency and strengthen operational controls.

# Requirements

• Degree in Business, Education, Training, Operations or a related discipline.
• Significant experience in learning/training operations, education administration, governance or operational leadership.
• Strong understanding of learner administration, funding/claims, quality assurance and compliance.
• Proven experience in team leadership and managing multiple operational functions.
• Strong analytical, problem-solving and stakeholder management skills.
• Comfortable working with SOPs, audits, dashboards, data and digital systems.
• Strong ownership, organisational and follow-through skills.
• Experience in learner outcomes, employability, employer engagement or alumni programmes will be an advantage.