Director, Corporate Admin & Service Excellence

Ministry of Manpower; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Ministry of Manpower (MOM) is seeking a senior leader to head the Corporate Admin & Governance function within Corporate Services in Singapore. You will drive administrative processes, governance, and service standards across the division, supervising five officers and coordinating with HRD, CMD and ISTD to ensure policy-aligned operations.

Key focus areas include staff administration, budget management, service quality initiatives, and capability-building through training.

Qualifications

• At least 5 years of experience in operations, administration, service quality or related fields.
• Strong process thinking, with the ability to translate complex issues into systematic workflows and clear processes.
• Excellent written and verbal communication skills, with the ability to engage effectively across diverse teams and levels of seniority.
• Strong interpersonal and stakeholder management skills, with a collaborative and solutions-oriented working style.
• Good analytical skills and digital literacy, with the ability to interpret data and leverage digital tools to drive process improvements.

Responsibilities

• Oversee staff administration and governance matters for the division, including manpower resourcing, staff movements, gazette matters, SOP management and management reporting.
• Supervise system and platform usage, including licence tracking and optimisation, and manage the unit's budget for effective resource utilisation.
• Oversee service standards, performance and quality initiatives, and review communications to ensure clarity and reduce service demand.
• Lead service and administrative improvement initiatives, including training workshops and collaboration with operations units to streamline workflows.

Skills

Operations experience

Process thinking

Communication skills

Stakeholder management

Analytical skills

Digital literacy

Job description

The Ministry of Manpower (MOM) is seeking a senior leader to head the Corporate Admin & Governance function within Corporate Services in Singapore. You will drive administrative processes, governance, and service standards across the division, supervising five officers and coordinating with HRD, CMD and ISTD to ensure policy-aligned operations.

Key focus areas include staff administration, budget management, service quality initiatives, and capability-building through training.