Directed Content Operations Lead

AlphaSense Oy; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

AlphaSense Oy in Singapore is seeking an Operations Manager to lead Directed Content research pods. You will inspire and manage a diverse, bilingual team of Analysts, coaching them to deliver high-quality insights that meet coverage goals.

Collaborate with Project Managers and Sector Leads to align research focus, optimize workflows, and scale operations. You will design dashboards, set KPIs, hire and onboard staff, and drive continuous improvement across the library.

Qualifications

• Inspiring leader with strong mission alignment for Directed Content
• Proven track record in motivating, coaching, and developing people
• Experience building culture and infrastructure for contributors
• Entrepreneurial mindset focused on team and process development
• Metrics-minded with KPI setting and data-driven decision making
• Ability to build dashboards and analyze productivity trends
• Proven ability to identify root causes and implement sustainable solutions
• Excellent oral and written communication skills

Responsibilities

• Manage a team of Directed Content Analysts organized into sectors and pods, including bilingual Mandarin speakers.
• Set and track performance KPIs balancing output quality, relevance, and volume.
• Guide the professional development of Analysts under supervision.
• Ensure library quality and relevance by partnering with Project Managers and Sector Leads to adjust focus.
• Coordinate with Project Managers to define/update coverage territories based on goals and capacity.
• Hire and onboard Analysts.
• Partner with Directed Content leadership and Directors of Research to define/update coverage goals.
• Collaborate with Directed Content Enablement to design and maintain process documentation and knowledge resources.
• Work with Director of Contributor Relations to ensure optimal Client Contributor coverage.
• Troubleshoot issues with leadership and cross-functional teams to improve processes and workflows.

Skills

People management

Team building

Performance goals

Coaching

Data-driven

Process innovator

Problem solving

Communication

KPI setting

Dashboard analytics

Job description

AlphaSense Oy in Singapore is seeking an Operations Manager to lead Directed Content research pods. You will inspire and manage a diverse, bilingual team of Analysts, coaching them to deliver high-quality insights that meet coverage goals.

Collaborate with Project Managers and Sector Leads to align research focus, optimize workflows, and scale operations. You will design dashboards, set KPIs, hire and onboard staff, and drive continuous improvement across the library.