Directed Content Operations Leader

BetterCloud; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

BetterCloud is seeking an Operations Manager for the Directed Content team in Singapore. This role involves overseeing research pods, managing a diverse team of Analysts, particularly bilingual Mandarin speakers, and ensuring high-quality content production. Responsibilities include setting KPIs, guiding professional development, and collaborating with Project Managers to adjust research strategies.

The ideal candidate thrives in a leadership role, is metrics-driven, and possesses strong problem-solving skills.

Qualifications

• Deep experience in motivating and coaching individuals towards performance goals.
• Demonstrated ability to set relevant KPIs for team success.
• Strong communication skills for alignment with stakeholders.

Responsibilities

• Manage a team of Directed Content Analysts and track performance KPIs.
• Guide professional development of team members.
• Coordinate with Project Managers on coverage territories.

Skills

Team leadership

Performance management

Data analysis

Problem-solving

Bilingual Mandarin

Job description

BetterCloud is seeking an Operations Manager for the Directed Content team in Singapore. This role involves overseeing research pods, managing a diverse team of Analysts, particularly bilingual Mandarin speakers, and ensuring high-quality content production. Responsibilities include setting KPIs, guiding professional development, and collaborating with Project Managers to adjust research strategies.

The ideal candidate thrives in a leadership role, is metrics-driven, and possesses strong problem-solving skills.