Dining Room Supervisor & Guest Experience Lead

MARTINO AGENCY; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Martino Agency seeks an Asa Restaurant Captain to oversee dining room operations, supervise and train staff, manage reservations, and ensure an exceptional dining experience. You will handle guest concerns and collaborate with the kitchen to ensure timely service.

Responsibilities include supervising dining room staff, maintaining service standards, organizing seating, mentoring new hires, and coordinating with kitchen and inventory on a daily basis to deliver quality service.

Qualifications

• Proven experience in a supervisory role within a restaurant.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and a commitment to quality service.

Responsibilities

• Supervise and coordinate the activities of the dining room staff.
• Ensure excellent customer service and address any guest concerns or complaints.
• Manage reservations and seating arrangements.
• Train and mentor new staff members.
• Assist with food and beverage service as needed.
• Maintain cleanliness and organization of the dining area.
• Collaborate with the kitchen staff to ensure timely and accurate service.
• Monitor inventory levels and assist with ordering supplies.

Skills

Supervisory exp

Leadership

Communication

Calm under pressure

Attention to detail

Job description

Martino Agency seeks an Asa Restaurant Captain to oversee dining room operations, supervise and train staff, manage reservations, and ensure an exceptional dining experience. You will handle guest concerns and collaborate with the kitchen to ensure timely service.

Responsibilities include supervising dining room staff, maintaining service standards, organizing seating, mentoring new hires, and coordinating with kitchen and inventory on a daily basis to deliver quality service.