Digital Transformation Lead: Contact Center SDLC Innovation

DBS Bank Ltd

Singapore

Sur place

SGD 90 000 - 120 000

Plein temps

Il y a 8 jours

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

DBS Bank Ltd, based at DBS Asia Hub in Singapore, is seeking an Operations professional to drive software development projects and optimize Contact Centre operations. You will oversee system enhancements, production fixes, testing, and release readiness, while guiding a group of Business Analysts to deliver high-quality outcomes.

The role requires a solid SDLC background, agile project management experience, and strong collaboration with developers and stakeholders.

Qualifications

Familiar with SDLC phases from requirements to deployment.
Experience in leading or mentoring a team of Business Analysts.
Ability to collaborate with developers, stakeholders and QA during releases.

Responsabilités

Drive software development projects and strategic initiatives for Contact Centre ops.
Ensure successful delivery of system enhancements and production fixes across banking platforms.
Prepare and execute test cases from business requirements with QA teams.
Provide support during system releases, including after-hours when needed.
Demonstrate ownership for projects and ensure timely delivery aligned to business goals.
Lead and mentor a team of Business Analysts on requirements, design, testing and delivery.