Customer Retention & Solutions Specialist

Uob Kay; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

United Overseas Bank Ltd in Singapore is seeking a Customer Service Officer to manage inbound and outbound calls, answer queries on credit cards, loans, and services, and deliver a positive customer experience. You will document each interaction in the CRM and handle follow-ups with accuracy and professionalism.

The role requires adherence to compliance, data privacy, and operational guidelines while aiming to meet service quality and sales KPIs in a fast-paced banking environment.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
• Handle customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
• Perform cross-selling of financial products and services based on customer needs and eligibility.
• Ensure accurate and timely documentation of customer interactions in CRM systems.
• Follow up on pending documentation and application requirements via email and phone.
• Adhere to compliance, data privacy, and operational guidelines.
• Escalate complex or unresolved issues to the appropriate teams for further handling.
• Meet individual and team KPIs, including service quality, productivity, and sales targets.

Job description

United Overseas Bank Ltd in Singapore is seeking a Customer Service Officer to manage inbound and outbound calls, answer queries on credit cards, loans, and services, and deliver a positive customer experience. You will document each interaction in the CRM and handle follow-ups with accuracy and professionalism.

The role requires adherence to compliance, data privacy, and operational guidelines while aiming to meet service quality and sales KPIs in a fast-paced banking environment.