Digital Product Manager: Enablement & Platform Delivery

HSBC Holdings plc; Singapore; Presencial; SGD 100.000 - 160.000; Jornada completa

Descripción de la vacante

HSBC Life (Singapore) Pte. Ltd. is seeking a Digital Product Manager, Digital Enablement to drive platform roadmaps, gather requirements, and coordinate delivery across engineering, security, operations and vendors in a dynamic, regulated environment.

You will monitor performance, manage incidents and releases, maintain documentation, and contribute to governance and audit requests while fostering strong relationships between business and technology teams.

Formación

• A degree or equivalent professional experience in information technology, computer science, engineering, business information systems, finance, business or a related discipline. Relevant Agile, Scrum or project management certifications are advantageous.
• Around 3-5 years' experience supporting payment platforms in areas such as business analysis, delivery coordination, application support, IT operations or service management.
• Experience working with business and technology stakeholders to understand requirements, coordinate delivery and achieve measurable outcomes.
• Experience supporting incident, problem, change or release management activities, with a basic understanding of software development and delivery lifecycles.
• Experience producing clear documentation, management information, process maps, reports or service records, with familiarity using collaboration and delivery tools such as JIRA and Confluence.
• Strong organisation, prioritization, communication, analytical and problem-solving skills, with attention to detail and the ability to manage competing priorities, coordinate actions and deliver to deadlines.

Responsabilidades

• Support the platform roadmap, priorities and delivery plans, ensuring enhancements align with business value, customer impact, risk and technical feasibility.
• Gather, analyse and document requirements from business, technology and operational stakeholders, translating them into clear and practical outcomes.
• Coordinate delivery activities across engineering, infrastructure, security, operations, vendors and business teams.
• Monitor platform performance, availability, service levels, incidents and user feedback, escalating issues and tracking actions through to resolution.
• Support incident, problem, change and release management activities, ensuring appropriate governance, documentation and stakeholder communication.
• Maintain platform documentation, operating procedures, controls, risk registers and service records in line with security, data protection, risk and compliance requirements.
• Assist with testing, release planning and implementation of platform changes, while contributing to governance forums, management reporting and audit or regulatory requests.
• Identify opportunities to improve automation, user experience, operational efficiency and platform resilience, and build effective relationships across business and technology teams.

Descripción del empleo

HSBC Life (Singapore) Pte. Ltd. is seeking a Digital Product Manager, Digital Enablement to drive platform roadmaps, gather requirements, and coordinate delivery across engineering, security, operations and vendors in a dynamic, regulated environment.

You will monitor performance, manage incidents and releases, maintain documentation, and contribute to governance and audit requests while fostering strong relationships between business and technology teams.