Hybrid Digital Enablement Product Manager

HSBC Holdings plc; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

HSBC Life (Singapore) Pte. Ltd. is seeking a Digital Product Manager, Digital Enablement to drive the platform roadmap and delivery for insurance digital initiatives.

You will coordinate across engineering, operations, security and vendors, translating requirements into practical outcomes and maintaining platform documentation. You will support incident/change processes, monitor performance, and contribute to governance forums and regulatory requests while looking for automation and user

Qualifications

• Degree or equivalent professional experience in IT, CS, engineering, or related field.
• 3–5 years’ experience supporting payment platforms.
• Experience coordinating delivery with business and tech stakeholders.
• Experience with incident, problem, change or release management.
• Experience producing clear documentation and MI; familiarity with Jira/Confluence.

Responsibilities

• Support the platform roadmap, priorities and delivery plans, ensuring enhancements align with business value, customer impact, risk and technical feasibility.
• Gather, analyse and document requirements from business, technology and operational stakeholders, translating them into clear and practical outcomes.
• Coordinate delivery activities across engineering, infrastructure, security, operations, vendors and business teams.
• Monitor platform performance, availability, service levels, incidents and user feedback, escalating issues and tracking actions through to resolution.
• Support incident, problem, change and release management activities, ensuring appropriate governance, documentation and stakeholder communication.
• Maintain platform documentation, operating procedures, controls, risk registers and service records in line with security, data protection, risk and compliance requirements.
• Assist with testing, release planning and implementation of platform changes, while contributing to governance forums, management reporting and audit or regulatory requests.
• Identify opportunities to improve automation, user experience, operational efficiency and platform resilience, and build effective relationships across business and technology teams.

Skills

Agile/Scrum

Stakeholder mgmt

Documentation

Requirements gathering

Education

Degree or equivalent

Tools

JIRA

Confluence

Payment platforms exp

Job description

HSBC Life (Singapore) Pte. Ltd. is seeking a Digital Product Manager, Digital Enablement to drive the platform roadmap and delivery for insurance digital initiatives.

You will coordinate across engineering, operations, security and vendors, translating requirements into practical outcomes and maintaining platform documentation. You will support incident/change processes, monitor performance, and contribute to governance forums and regulatory requests while looking for automation and user