Digital Onboarding & Compliance Analyst

Citigroup Inc.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Structured learning & development

Wellbeing program

Job summary

Citigroup Inc. is seeking a Client Acceptance & Onboarding Analyst in Singapore to execute accurate and compliant account opening for retail banking customers across branch and digital channels.

You will work with frontline teams, compliance, and operations to ensure onboarding meets regulatory requirements while delivering a positive client experience. Responsibilities include processing account opening requests, verifying identity per KYC/AML, performing due diligence, maintaining audit-ready

Qualifications

• Bachelor's degree or equivalent in Banking, Finance, Business, or related field.
• At least 3 years of experience in retail banking operations or onboarding.
• Knowledge of KYC, AML, sanctions screening in retail banking.
• Strong attention to detail and high-quality data processing.
• Effective cross-team communication and collaboration.
• Ability to manage multiple cases and meet deadlines.
• Comfort with banking systems and digital tools; proactive learner.
• Ability to build trusted working relationships within the team.

Responsibilities

• Process retail bank account opening requests across channels.
• Verify customer identity and documentation per KYC/AML.
• Conduct due diligence and risk profiling per policies.
• Maintain audit-ready documentation and support audits.
• Coordinate with sales and service teams to resolve gaps.
• Track onboarding cases in internal systems and meet metrics.
• Identify opportunities to improve onboarding with digital tools.
• Serve as point of contact for escalations.
• Take on additional responsibilities as role evolves.

Skills

KYC knowledge

AML knowledge

Regulatory onboarding

Attention to detail

Cross-functional collaboration

Communication skills

Time management

Banking systems proficiency

Digital tools proficiency

Education

Bachelor’s degree in Banking/Finance/Business

Job description

Citigroup Inc. is seeking a Client Acceptance & Onboarding Analyst in Singapore to execute accurate and compliant account opening for retail banking customers across branch and digital channels.

You will work with frontline teams, compliance, and operations to ensure onboarding meets regulatory requirements while delivering a positive client experience. Responsibilities include processing account opening requests, verifying identity per KYC/AML, performing due diligence, maintaining audit-ready