Hybrid Client Onboarding Analyst – Banking & Compliance

Citigroup Inc.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working model

Cross-functional projects

Structured learning and development

Wellbeing and financial support

Collaborative team environment

Job summary

Citigroup Inc. in Singapore seeks a Client Onboarding Analyst to ensure accurate, compliant account opening for retail customers across branch and digital channels.

You will verify identities under KYC/AML, perform due diligence, maintain audit-ready records, and coordinate with cross-functional teams to minimize delays while enhancing digital onboarding tools.

Join Citi to support regulatory compliance, deliver a positive client experience, and grow within a global wealth management organization.

Qualifications

• Bachelor's degree or equivalent in Banking, Finance, Business, or related field.
• 3+ years of experience in retail banking operations, account opening, or onboarding.
• Working knowledge of KYC, AML, sanctions screening, and regulatory onboarding requirements.
• Strong attention to detail with high-volume processing.
• Effective communication and cross-team collaboration skills.
• Ability to manage multiple concurrent cases and meet deadlines.
• Proactive with digital tools and continuous learning.

Responsibilities

• Process retail bank account opening requests across branch and digital channels, ensuring accurate and compliant data capture and timely completion within agreed service levels.
• Verify customer identity and documentation in line with KYC/AML and regulatory requirements.
• Conduct customer due diligence and enhanced due diligence assessments with risk profiling.
• Maintain audit-ready documentation and support audit activities.
• Coordinate with business development, sales, and service teams to resolve documentation gaps and keep onboarding on track.
• Track onboarding cases through internal systems, meeting productivity, quality, and risk metrics.
• Identify opportunities to drive digital enhancements to streamline onboarding and automate processes.
• Serve as a point of contact for escalations and cross-functional queries.
• Take on additional responsibilities as the role evolves.

Skills

KYC knowledge

AML knowledge

Sanctions screening

Attention to detail

Communication skills

Collaboration across teams

Time management

Education

Bachelor's degree

Tools

Banking systems

Digital tools

Job description

Citigroup Inc. in Singapore seeks a Client Onboarding Analyst to ensure accurate, compliant account opening for retail customers across branch and digital channels.

You will verify identities under KYC/AML, perform due diligence, maintain audit-ready records, and coordinate with cross-functional teams to minimize delays while enhancing digital onboarding tools.

Join Citi to support regulatory compliance, deliver a positive client experience, and grow within a global wealth management organization.