Digital PM Analyst (Officer)

Citigroup Inc.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Structured learning & development

Wellbeing program

Job summary

Citigroup Inc. is seeking a Client Acceptance & Onboarding Analyst in Singapore to execute accurate and compliant account opening for retail banking customers across branch and digital channels.

You will work with frontline teams, compliance, and operations to ensure onboarding meets regulatory requirements while delivering a positive client experience. Responsibilities include processing account opening requests, verifying identity per KYC/AML, performing due diligence, maintaining audit-ready

Qualifications

• Bachelor's degree or equivalent in Banking, Finance, Business, or related field.
• At least 3 years of experience in retail banking operations or onboarding.
• Knowledge of KYC, AML, sanctions screening in retail banking.
• Strong attention to detail and high-quality data processing.
• Effective cross-team communication and collaboration.
• Ability to manage multiple cases and meet deadlines.
• Comfort with banking systems and digital tools; proactive learner.
• Ability to build trusted working relationships within the team.

Responsibilities

• Process retail bank account opening requests across channels.
• Verify customer identity and documentation per KYC/AML.
• Conduct due diligence and risk profiling per policies.
• Maintain audit-ready documentation and support audits.
• Coordinate with sales and service teams to resolve gaps.
• Track onboarding cases in internal systems and meet metrics.
• Identify opportunities to improve onboarding with digital tools.
• Serve as point of contact for escalations.
• Take on additional responsibilities as role evolves.

Skills

KYC knowledge

AML knowledge

Regulatory onboarding

Attention to detail

Cross-functional collaboration

Communication skills

Time management

Banking systems proficiency

Digital tools proficiency

Education

Bachelor’s degree in Banking/Finance/Business

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

Citi is looking for a Client Acceptance & Onboarding Analyst to deliver accurate, compliant, and efficient account opening function for retail banking customers across branch and digital channels. In this role, you will work with frontline teams, compliance partners, and operations colleagues, ensuring all customer onboarding activities meet regulatory, risk, and internal policy requirements while maintaining a positive client experience.

Responsibilities

• Process retail bank account opening requests — including savings, current, and bundled accounts — across branch and digital channels, ensuring accurate and compliant data capture and timely completion within agreed service levels.
• Verify customer identity and documentation in line with Know Your Customer (KYC), Anti-Money Laundering (AML), and applicable regulatory requirements to maintain compliant onboarding standards.
• Conduct customer due diligence and enhanced due diligence assessments, applying appropriate risk profiling to identify and elevate potential compliance concerns through established protocols.
• Maintain audit-ready documentation and support internal and external audit activities.
• Coordinate with business development, sales, and service teams to resolve documentation gaps and discrepancies, keeping account setup on track and minimising delays for customers.
• Track and manage onboarding cases through internal systems and workflows, meeting individual productivity, quality, and risk metrics while actively contributing to rework reduction and complaint minimisation.
• Identify opportunities and drive digital enhancements to improve onboarding processes, which includes supporting the adoption of digital tools and automation to streamline processes, increase efficiency and turnaround times.
• Serve as a point of contact for escalations and cross-functional queries, providing guidance to frontline teams on documentation requirements and onboarding standards.
• Take on additional responsibilities as the role evolves and business needs require.

Required Qualifications & Skills

• Bachelor's degree or equivalent practical experience in Banking, Finance, Business, or a related field.
• At least 3 years of experience in retail banking operations, account opening, customer onboarding, or banking back-office functions.
• Working knowledge of KYC, AML, sanctions screening, and regulatory onboarding requirements as applied in a retail banking environment.
• Strong attention to detail with a track record of accurate, high-quality processing in a high-volume setting.
• Effective communication skills, with the ability to coordinate and collaborate across teams and provide practical guidance to frontline colleagues.
• Ability to build a strong, collaborative and trusted working relationship with your team and colleagues.
• Ability to manage multiple concurrent cases and consistently meet deadlines without compromising accuracy or compliance.
• Comfortable navigating banking systems and digital tools, with a proactive approach to continuous learning and personal development.

Beneficial Skills & Qualifications

• Prior hands‑on exposure to KYC and AML processes within retail banking environment, including source of wealth corroboration.
• Experience supporting or contributing to process improvement initiatives, including the adoption of digital workflows or automation tools.
• Familiarity with wealth management or client servicing functions, particularly in relation to onboarding governance and back‑office oversight.

What We Offer

Joining Citi means becoming part of a global banking organisation where your work has real impact on customers and the teams that serve them. This role offers a strong foundation for career growth in client onboarding, wealth management, and banking operations, with the structure and scale to develop your expertise across both day-to-day delivery and broader cross-functional initiatives.

• Hybrid working model, giving you the balance to perform at your best.
• Exposure to cross-functional and inter‑departmental projects beyond your core responsibilities, broadening your professional experience over time.
• Access to structured learning and development resources, with the autonomy to shape your own training path and build skills that matter to your career.
• Wellbeing and financial support programmes designed to help you maintain balance and long‑term stability.
• The opportunity to work within a results‑focused, collaborative team environment that values professional growth and delivery quality.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Job Family Group:

Product Management and Development

Job Family:

Digital Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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