Digital Experience Product Analyst

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Income Insurance Limited is seeking an energetic professional to help optimise customer self-service journeys across our mobile app and Unified Portal. You will translate business needs into well-defined user stories, collaborate with UX, product and tech teams, and coordinate testing and releases.

The role emphasizes strong stakeholder management, data-driven improvements and adherence to governance standards. Relevant insurance or financial services exposure is a plus.

Qualifications

• Diploma/degree in business, marketing, communications, design, information systems or related discipline.
• 1+ year of relevant experience in digital product delivery, UX/UI, business analysis, project coordination or platform operations.
• Proficient in writing user stories and documenting requirements clearly.
• Experience testing digital journeys and validating fixes before release.

Responsibilities

• Support end-to-end optimisation of customer self-service journeys across the Income mobile app and Unified Portal.
• Gather and translate requirements into user stories and acceptance criteria.
• Collaborate with stakeholders, UX designers, product owners and technology teams to shape practical solutions.
• Coordinate user acceptance testing, regression testing and release validation.
• Monitor platform feedback, service issues and customer complaints; investigate root causes and implement improvements.
• Use customer feedback and analytics to identify friction points and measure impact of changes.
• Support platform initiatives from discovery through implementation with stakeholder coordination.
• Maintain backlogs, trackers and documentation; provide regular delivery updates.
• Ensure changes follow risk, compliance, security, accessibility and release governance.
• Contribute ideas to improve self-service adoption and customer experience.
• Undertake other digital experience projects as assigned.

Skills

Digital product delivery

UX/UI

Business analysis

Agile delivery

User stories

Testing journeys

Figma

FigJam

Miro

Google Analytics

Firebase

Appsflyer

Stakeholder management

Attention to detail

Analytical thinking

Insurance knowledge

Education

Diploma/degree in business, marketing, communications, design, information systems or related

Job description

Income Insurance Limited is seeking an energetic professional to help optimise customer self-service journeys across our mobile app and Unified Portal. You will translate business needs into well-defined user stories, collaborate with UX, product and tech teams, and coordinate testing and releases.

The role emphasizes strong stakeholder management, data-driven improvements and adherence to governance standards. Relevant insurance or financial services exposure is a plus.