Growth Experience Lead (Digital Product & UX)

Income; Singapore; On-site; SGD 42,000 - 76,000; Full time

Job summary

Income's Growth Experience team enhances digital self-service across the mobile app and Unified Portal. You will translate business needs into user stories, coordinate across stakeholders, and ensure quality through testing and UAT.

Ideal candidates have a diploma or degree, at least 1 year in digital product delivery or UX/BA roles, and be comfortable in agile environments, with hands-on tooling like Figma, Miro, and Google Analytics.

Qualifications

• Have a diploma or degree in business, marketing, communications, design, information systems or a related discipline.
• Have at least 1 year of relevant experience in digital product delivery, UX/UI, business analysis or project coordination.
• Be comfortable working with both business stakeholders and technical teams in an agile delivery environment.
• Be able to write clear user stories, document requirements and organise information.
• Hands-on testing of digital journeys and validation of fixes before release.
• Familiar with UX tools like Figma/FigJam and analytics platforms such as Google Analytics or Firebase.

Responsibilities

• Support end-to-end optimisation of customer self-service journeys across the Income mobile app and Unified Portal.
• Gather and clarify business requirements, translate to user stories and acceptance criteria.
• Collaborate with stakeholders, designers, product owners and tech teams to shape practical solutions.
• Coordinate user acceptance testing, regression testing and release validation.
• Monitor feedback and issues, investigate root causes and implement improvements.
• Use analytics and journey data to identify friction points and opportunities.
• Support platform initiatives from discovery through implementation.
• Maintain backlogs, trackers and documentation with regular progress updates.
• Ensure changes follow risk, compliance, security, accessibility and governance requirements.
• Contribute ideas to improve self-service adoption and customer experience.

Skills

User stories

Agile delivery

Stakeholder management

Documentation

Testing journeys

Education

Diploma/Degree

Tools

Figma

FigJam

Miro

Google Analytics

Job description

Income's Growth Experience team enhances digital self-service across the mobile app and Unified Portal. You will translate business needs into user stories, coordinate across stakeholders, and ensure quality through testing and UAT.

Ideal candidates have a diploma or degree, at least 1 year in digital product delivery or UX/BA roles, and be comfortable in agile environments, with hands-on tooling like Figma, Miro, and Google Analytics.