Digital Business Process Analyst

Zohorecruit; Singapore; On-site; SGD 56,000 - 61,000; Full time

Job summary

Zohorecruit in Singapore is seeking a Digital Business Process Analyst to bridge business goals and IT systems. You will map current steps, identify bottlenecks, and draft clear rules for new digital tools such as e-commerce platforms or ERP software.

The role emphasizes process readiness, governance, and rollout of global digital processes across sales subsidiaries in Southeast Asia, leveraging PMP/PRINCE2/Scrum frameworks. Fluency in English and a degree in a related field are required.

Qualifications

• Degree in Business Administration, Business Informatics, or equivalent.
• Several years of professional experience in the e-business sector, ideally in a B2B environment.
• Demonstrated experience with project management methodologies (PMP, PRINCE2, Scrum) and governance/rollout.
• Ability to work conceptually and deliver results with a structured, independent approach.
• Excellent communication and facilitation skills for diverse stakeholders.

Responsibilities

• Lead process readiness and governance for rollout of global digital business processes.
• Manage Business Process Requirements for digital activities in Southeast Asia for SAP Grow program.
• Ensure global process alignment and standardization within governance structures.
• Support E2E user testing and training for digital business projects.
• Continuously optimize global digital business processes and frameworks.

Skills

Process governance

Stakeholder communication

English proficiency

Education

Bachelor degree in Business Administration

Business Informatics

Equivalent qualification

Tools

SAP Commerce Cloud

CX

ERP

Job description

Job Information

Work Experience 4-5 years

SGD 5000 - SGD 5500

City Singapore

State/Province Central Singapore

Job Description

A Digital Business Process Analyst bridges the gap between company goals and IT systems. They map current work steps, find slow areas, and write clear rules for new digital tools like e-commerce platforms or ERP software.

About the job

Your Responsibilities

• Lead process readiness and maintain governance frameworks to enable the rollout of global digital business processes across sales subsidiaries


• Manage Business Process Requirements for digital business activities in Southeast Asia as the blueprint for 2nd tier CX ecommerce platform implementation within SAP Grow program


• Ensure global process alignment and standardization to governance structure


• Support in E2E user testing and training preparations for dig business projects


• Continuously optimize global dig business processes and frameworks

Your Profile

• A degree in Business Administration, Business Informatics, or an equivalent qualification


• Several years of professional experience in the e-business sector, ideally in a B2B environment


• Strong experience with project management methodologies (e.g., PMP, PRINCE2, Scrum) and their application in governance and rollout contexts is advantageous


• Demonstrated ability to work conceptually and deliver results through a structured and self-reliant working approach


• Exceptional communication and facilitation skills to clearly articulate requirements and progress, ensuring alignment across diverse stakeholders


• Proficiency in English (written and spoken); additional languages are a plus


• Experience with SAP tools such as Commerce Cloud, CX, or ERP is a plus


• A proven ability to operate effectively in international and intercultural settings


• High levels of initiative, teamwork, and assertiveness, with a focus on driving process excellence and governance.