Digital Banking Support Specialist

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

RecruitFirst Pte. Ltd is seeking a Customer Service Representative to enhance the customer banking experience through proactive support and guidance toward digital solutions. You will promote digital adoption and assist customers with digital channels, ensuring a smooth onboarding and continued satisfaction.

The role requires strong communication, a customer-centric mindset, and comfort with technology; bilingual skills are a plus in diverse customer environments.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service is preferred.
• Familiarity with banking digital platforms is a plus.
• Clear communication and interpersonal skills are essential.
• Proactive, problem-solving mindset with customer focus.
• Interest in digital trends and technology.
• Ability to work both independently and in a team.
• Bilingual abilities may be advantageous in diverse customer environments.

Responsibilities

• Assist customers with general inquiries about banking services, products and digital platforms.
• Guide customers through self-service options on digital channels (mobile app, online portal, ATMs).
• Troubleshoot digital banking issues or elevate to the appropriate department.
• Promote digital adoption and cashless payments to customers.
• Maintain up-to-date knowledge of bank products and digital offerings.
• Provide excellent service to build strong customer relationships.
• Gather customer feedback for continuous improvement.

Skills

Customer service

Digital platforms

Tech-savvy

Communication skills

Independent work

Education

High school diploma or equivalent

Job description

RecruitFirst Pte. Ltd is seeking a Customer Service Representative to enhance the customer banking experience through proactive support and guidance toward digital solutions. You will promote digital adoption and assist customers with digital channels, ensuring a smooth onboarding and continued satisfaction.

The role requires strong communication, a customer-centric mindset, and comfort with technology; bilingual skills are a plus in diverse customer environments.