Branch Digital Concierge

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 52,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD is seeking a Branch Digital Ambassador for a leading bank in Singapore. You will assist customers, guide them on digital banking platforms, and support registration, setup, and navigation of services.

Ideal candidates are tech-savvy, customer-focused, and able to work independently or in a fast-paced team, promoting digital adoption and collecting feedback to drive service improvements.

Qualifications

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Tech-savvy with a genuine interest in digital trends and innovation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for helping others.

Responsibilities

• Assist customers with banking enquiries and day-to-day service requests.
• Guide customers on the use of digital banking platforms, including mobile banking, online banking, and self-service channels
• Support customers with registration, setup, and navigation of digital banking services
• Promote digital adoption and educate customers on cashless payment solutions
• Troubleshoot basic digital banking issues and escalate complex cases when required
• Proactively engage customers to enhance their banking experience and increase awareness of digital solutions
• Gather customer feedback and support service improvement initiatives
• Identify customer needs and refer relevant banking solutions to the appropriate teams

Skills

Interpersonal skills

Problem-solving

Digital literacy

Independent & team collaboration

Customer-centric mindset

Job description

ADECCO PERSONNEL PTE LTD is seeking a Branch Digital Ambassador for a leading bank in Singapore. You will assist customers, guide them on digital banking platforms, and support registration, setup, and navigation of services.

Ideal candidates are tech-savvy, customer-focused, and able to work independently or in a fast-paced team, promoting digital adoption and collecting feedback to drive service improvements.