Customer Service Representative (Contract) – 12 months

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

RecruitFirst Pte. Ltd is seeking a Customer Service Representative to enhance the customer banking experience through proactive support and guidance toward digital solutions. You will promote digital adoption and assist customers with digital channels, ensuring a smooth onboarding and continued satisfaction.

The role requires strong communication, a customer-centric mindset, and comfort with technology; bilingual skills are a plus in diverse customer environments.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service is preferred.
• Familiarity with banking digital platforms is a plus.
• Clear communication and interpersonal skills are essential.
• Proactive, problem-solving mindset with customer focus.
• Interest in digital trends and technology.
• Ability to work both independently and in a team.
• Bilingual abilities may be advantageous in diverse customer environments.

Responsibilities

• Assist customers with general inquiries about banking services, products and digital platforms.
• Guide customers through self-service options on digital channels (mobile app, online portal, ATMs).
• Troubleshoot digital banking issues or elevate to the appropriate department.
• Promote digital adoption and cashless payments to customers.
• Maintain up-to-date knowledge of bank products and digital offerings.
• Provide excellent service to build strong customer relationships.
• Gather customer feedback for continuous improvement.

Skills

Customer service

Digital platforms

Tech-savvy

Communication skills

Independent work

Education

High school diploma or equivalent

Job description

About the role

The Customer Service Representative is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. They will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

• Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.

• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.

• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.

• Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

• Build and maintain strong, positive relationships with customers by providing exceptional service and support.

• Gather customer feedback on digital platforms and services to contribute to continuous improvement.

About you

• High school diploma or equivalent

• Previous experience in a customer service role

• Experience with banking, or financial institution digital platforms and technology support is a strong advantage

• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner

• Strong problem-solving abilities and a proactive approach to customer service

• Tech-savvy with a genuine interest in digital trends and innovation

• Ability to work independently and as part of a team in a fast-paced environment

• Customer-centric mindset with a passion for helping others

• Bilingual proficiency may be an advantage in diverse customer environments