Digital Banking Concierge

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 29,000; Full time

Job summary

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a Digital Ambassador in Singapore to enhance the banking experience through proactive assistance and guiding customers toward digital solutions.

You will help customers navigate digital channels, promote cashless payments, and support onboarding for online and mobile banking, with duties spanning education and troubleshooting of digital platforms. The role involves assisting customers with digital adoption, facilitating secure communications, and

Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self‑service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or guidance.
• Resolving client technical inquiries and troubleshooting issues related to digital platforms, secure communication tools (e.g., secure email, Docusign), and digital submission processes.

Job description

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a Digital Ambassador in Singapore to enhance the banking experience through proactive assistance and guiding customers toward digital solutions.

You will help customers navigate digital channels, promote cashless payments, and support onboarding for online and mobile banking, with duties spanning education and troubleshooting of digital platforms. The role involves assisting customers with digital adoption, facilitating secure communications, and