Digital Ambassador (Banking /$2400)- Start IMMED

Forte Employment Services Pte Ltd; Singapore; Sur place; SGD 28 000 - 47 000; Plein temps

Résumé du poste

Forte Employment Services Pte Ltd is seeking a Digital Ambassador in Singapore to assist customers with banking services and digital solutions. The role will involve guiding users through self-service channels and addressing digital product inquiries.

Applicants should have a Diploma or ITE and prior customer service experience; familiarity with financial digital platforms is a strong plus. On-site work at Orchard with a 1-year contract is provided.

Qualifications

• Diploma and/or ITE qualification required.
• Previous experience in a customer service role.
• Experience with banking or financial institution digital platforms is a strong advantage.

Responsabilités

• Provide prompt and courteous assistance to customers with inquiries on banking services, products and digital platforms.
• Guide customers through self-service options on mobile banking, online banking portals and ATMs.
• Troubleshoot common digital banking issues and escalate complex cases to the appropriate department.
• Proactively engage customers to understand banking needs and promote digital adoption.
• Maintain up-to-date knowledge of the bank's latest products and digital offerings.

Connaissances

Diploma

ITE

Customer service experience

Formation

Diploma / ITE

Description du poste

Location : Orchard (Branch)

working hours : 9am to 6pm/5days

Contract : 1 year

\" Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.\"

Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

• Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.

• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

Qualifications

• Diploma , ITE

• Previous experience in a customer service role.

• Experience with banking, or financial institution digital platforms and technology support is a strong advantage.