Branch Digital Executive

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED is seeking a Branch Digital Executive to bridge branch banking with digital solutions, guiding customers through digital platforms and e-services. You will support transactions, digital adoption, and service inquiries while building relationships through needs-based conversations to support customer growth.

The role emphasizes growth mindset, adaptability, and continuous learning, with collaboration across branch teams and product specialists to deliver seamless

Qualifications

• Hold a Diploma or Degree in Business, Finance, Banking, or a related field.
• Possess strong communication, interpersonal, and customer engagement skills.
• Ability to provide advisory solutions across banking products.
• Demonstrate a customer-centric mindset with a passion for delivering excellent service.
• Have strong attention to detail and an appreciation for risk and compliance requirements.

Responsibilities

• Advocate UOB's Digital First strategy by educating customers towards digital and self-service banking solutions.
• Provide timely, professional, and personalized assistance for customer enquiries and service requests.
• Take ownership of customer issues, coordinating resolutions and escalating complex cases where necessary.
• Support branch initiatives that enhance customer satisfaction, operational efficiency, and service excellence.
• Engage Wealth and Corporate customers through proactive interactions to understand financial needs and goals.
• Introduce and connect customers with suitable banking, wealth, and financial solutions.
• Promote and educate customers on UOB's digital platforms and self-service capabilities.
• Assist customers with account opening and onboarding journeys, ensuring a smooth experience across digital and branch channels.
• Maintain vigilance by identifying, escalating, and managing operational and compliance risks.

Skills

Communication skills

Interpersonal skills

Customer engagement

Advisory solutions

Attention to detail

Risk awareness

Education

Diploma or Degree in Business, Finance, Banking

Job description

Job Description Summary

The Branch Digital Executive drives seamless customer experiences by bridging branch banking services with digital solutions in line with our digital-first operating model. He/She supports customer transactions, digital adoption, and service enquiries while guiding customers through digital banking platforms and e-services.

Demonstrating a growth mindset, adaptability, and a commitment to continuous learning, he/she builds trusted customer relationships through needs-based conversations, connecting customers with suitable banking and wealth solutions to support customer acquisition, engagement, and business growth.

Key Responsibilities

Deliver Customer Service Excellence

• Advocate UOB's Digital First strategy by educating individual and corporate customers towards digital and self-service banking solutions.


• Provide timely, professional, and personalized assistance for customer enquiries and service requests.


• Take ownership of customer issues, coordinating resolutions and escalating complex cases where necessary.


• Support branch initiatives that enhance customer satisfaction, operational efficiency, and service excellence.

Drive Advisory-Led Banking and Business Growth

• Engage Wealth and Corporate customers through proactive interactions and meaningful conversations to understand their financial needs and goals.


• Introduce and connect customers with suitable banking, wealth, and financial solutions through needs-based recommendations.


• Promote and educate customers on UOB's digital platforms, services, and self-service capabilities.


• Support customer acquisition efforts through quality referrals and collaboration with product specialists and relationship managers.


• Assist customers with account opening and onboarding journeys, ensuring a smooth and personalized experience across both digital and branch channels.

Foster Strong Branch Operations and Risk Management

• Support daily branch operations and administrative duties such as ensuring accuracy in account opening, checking of reports, transaction processing and documentation.


• Maintain vigilance by identifying, escalating, and managing operational and compliance risks.


• Ensure adherence to all regulatory requirements, internal policies, and control frameworks to safeguard customer and bank interests.


• Uphold a strong risk and control mindset by resolving and addressing issues on a timely basis.

Attributes We Value

• Customer-Focused: You genuinely care about assisting customers and consistently seek ways to improve their banking experience.


• Growth: You embrace new challenges, welcome feedback, and view every interaction as an opportunity to learn and improve.


• Digital-First: You are excited about new technologies and processes, remaining adaptable in a rapidly changing environment with a passion to help customers build confidence in using digital banking solutions.


• Collaborative Team Player: You work closely with colleagues and specialists to follow through on commitments, recognizing that the best customer outcomes are formed from teamwork and taking ownership.


• Risk-Conscious: You understand the importance of compliance, risk management, and ethical conduct in safeguarding customer trust.

Skills & Qualifications

• Hold a Diploma or Degree in Business, Finance, Banking, or a related field.


• Possess strong communication, interpersonal, and customer engagement skills.


• Ability to provide advisory solutions across banking products.


• Demonstrate a customer-centric mindset with a passion for delivering excellent service.


• Have strong attention to detail and an appreciation for risk and compliance requirements.


• Can understand customer needs and confidently recommend suitable banking products and solutions.


• Open to periodic rotation across branch locations based on business needs.


• Relevant banking, wealth or financial advisory certifications will be an advantage.