Dessert Shop Operations Lead

SWEET BLISS DESSERT

Singapore

On-site

SGD 42,000 - 54,000

Full time

3 days ago

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Job summary

SWEET BLISS DESSERT in Singapore is looking for a capable operations supervisor to oversee daily dessert shop activities and ensure top-notch customer service. You will supervise staff, manage schedules, monitor quality and maintain cleanliness while handling customer inquiries and complaints.

The role requires responsibility, organization and flexibility for shifts and holidays. Reporting to the Shop Manager / Business Owner, you will play a key role in inventory control, sales reporting and

Qualifications

Relevant experience in food and beverage operations.
Good leadership and communication skills.
Able to supervise staff and manage daily operations.
Responsible, organised and customer-oriented.
Willing to work shifts, weekends and public holidays.

Responsibilities

Supervise and coordinate the daily operations of the dessert shop.
Assign duties, prepare work schedules and monitor staff performance.
Ensure desserts and beverages are prepared and served according to quality standards.
Handle customer enquiries, feedback and complaints.
Monitor inventory, arrange stock replenishment and minimise wastage.
Ensure proper food storage, hygiene and cleanliness of the shop.
Monitor daily sales, handle cash transactions and prepare sales reports.
Ensure shop equipment and facilities are properly maintained.
Train new employees on shop procedures and customer service standards.
Ensure compliance with food safety and workplace regulations.