Desktop Support Officer

Axiom Technologies; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A global IT services firm is seeking an IT support professional to coordinate activities and provide onsite assistance in Singapore. The ideal candidate should possess strong troubleshooting skills, excellent customer service abilities, and relevant IT certifications, including CompTIA A+ and Microsoft certifications. The role demands at least one year of experience and the ability to work independently as well as collaboratively. Candidates must be Singapore citizens or PR holders.

Qualifications

• At least two IT certifications required.
• 01 Year of relevant experience in a similar role.
• Good knowledge of Infrastructure support.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Ensure optimal service delivery for desktop computing environment.

Skills

Computer OS/Peripherals troubleshooting

Excellent customer service and people skills

Strong analytical and problem-solving capabilities

Ability to manage time and resources effectively

Good knowledge of MS Office tools installation & troubleshooting

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification

Microsoft Office Specialist (MOS) Certification

Tools

SCCM

Active Directory

Microsoft Office applications

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 01 Year of relevant experience.
• Candidate must be a citizen or PR Holder.