Desktop Support Engineer – SINGAPORE

Axiom Technologies; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user support within the organization’s desktop computing environment. The role involves on-site and on-call assistance to users and ensuring timely, accurate service delivery.

Responsibilities include managing desktop device incidents (hardware and software), IMAC and desk-side support, imaging and SCCM deployments, asset management, and providing VIP desk-side support when needed.

Qualifications

• Coordinate support activities for end-users in desktop computing environment.
• Provide hardware and software support for desktop devices.
• On-site and on-call assistance as required.

Responsibilities

• Manage desktop device incidents (hardware and software) through to resolution.
• Manage IMAC and desk-side support services for laptops and desktops.
• Provide standard hardware and software support and maintenance on desktop devices throughout their lifecycle.
• Deploy Windows images and applications using SCCM, patch management and compliance.

Skills

End-user support

On-site support

VIP support

Troubleshooting

Communication

Tools

SCCM

Patch Management

Asset Management

Remote management tools

Imaging

Job description

ABOUT AXIOM TECHNOLOGIES :
Axiom Technologies is an Australia-based organization with a global presence, specializing inManagedITSolutionsfor medium to large-scale enterprises. To learn more about what we do, please visit:www.axiomtechnologies.com

Role Overview

We are looking for a capable and motivatedDesktopSupportEngineerto coordinate support activities ranging from basic troubleshooting to complex systems support. This role involvesonsite/on-call assistanceto end-users within the organization’sdesktopcomputing environment, ensuringtimely and accurate service delivery.

Key Responsibilities

• Managedesktopdevice incidents (hardware and software) through to resolution.
• Manage IMAC and desk-side support services, including hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance onDesktop(Field Users) Devices for their entire lifecycle (including the remote management ofDesktopDevices using appropriate tools).
• Support, manage, optimise and maintain the configuration and installation of theDesktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Ensure that eachDesktopDevice is installed with the appropriateDesktopimage.
• Provide VIP support for Deskside issues per contract and be the point of contact at the site for allIT-related issues if no otherITsupport team is available, like for MI calls.
• Antivirus Management on all workstation devices
• Workstation related Software Installation & Configuration and Physical Printer Installation
• Deployment support for the Windows Images and the applications deployed using SCCM, Patch Management and Compliance
• Liaise with 3rd party vendors to coordinate component or unit replacement
• Support the VirtualDesktopInterfaces at the endpoint levels
• New Starter Onboarding and Induction
• Smart Hands support for Network devices (e.g. Network Switches, routers, Tape Library, Servers and UPS).
• Provide technical diagnosis and incident/service request resolution of all endpoint devices set out in the Configuration Item.
• Perform endpoint routine health checks and share the report with Axiom’s Client to seek OEM support using the Client’s third-party vendor warranty and/or support and maintenance agreements.
• Perform Physical Asset Audit whenever required and be responsible for reporting asset reports on site every month.
• Proactively do a check on user assets and comms room assets, and ensure the Asset Management tool is up to date.
• Communicate effectively with End Users throughout the service disruption/request and provide regular updates through standard Client Channels.
• Participate in Axiom’s clients’ monthly vulnerability management forum with representation from both EUC, Server and Network teams to ensure alignment and priority of vulnerability remediation activities.
• Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
• Smart hand Support is expected as per Service Levels.

If you have any queries, feel free to connect at any time.