Global Markets Desktop Support Engineer

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 36,000 - 58,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a skilled Desktop Support specialist to provide frontline and, where needed, second-line onsite and remote support for Global Markets infrastructure services. You will support market data and transaction systems, coordinate with backend teams for incidents, assist with desktop hardware and email, and maintain inventory and asset records.

This role requires strong communication, adaptability to a fast-paced trading floor, and adherence to ITIL-style incident

Qualifications

• 2.5+ years in desktop support or end-user computing.
• Strong communication and service mindset.
• Experience supporting front-office users in fast-paced environments.
• Familiarity with AD, Group Policy, proxies and Windows OS.
• Ability to perform basic network troubleshooting and routine IT tasks.

Responsibilities

• Provide 1st- and 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data and transaction systems (Refinitiv, Bloomberg, Markit, and other providers).
• Support trading platforms and electronic trading systems (Refinitiv, Bloomberg, EBS, etc.).
• Coordinate with GO&T and backend teams for incidents, requests, escalations and follow-ups.
• Assist with admin tasks such as E-Trading records, counterparty and compliance requests, and leaver processing.
• Support videoconferencing systems, room setup, and standby support for major meetings.
• Provide onsite support for desktop hardware, email, printers, and mobile devices.
• Perform installation, configuration, troubleshooting, and resolution for end-user devices and apps.
• Maintain inventory records for software, hardware, and mobile devices.
• Execute hardware moves, changes, relocations, and trade floor setup activities.
• Conduct preventive maintenance and ensure compliance with processes and standards.
• Escalate issues and follow up until closure.
• Participate in after-hours standby duty when rostered.

Skills

End-user computing

Desktop support

Communication skills

Service-oriented mindset

Front-office support

Windows OS

Active Directory

Group Policy

Basic network troubleshooting

Microsoft Excel

Job description

RECRUIT EXPRESS PTE LTD is seeking a skilled Desktop Support specialist to provide frontline and, where needed, second-line onsite and remote support for Global Markets infrastructure services. You will support market data and transaction systems, coordinate with backend teams for incidents, assist with desktop hardware and email, and maintain inventory and asset records.

This role requires strong communication, adaptability to a fast-paced trading floor, and adherence to ITIL-style incident