Desktop Support Engineer (1-year renewable) #IAC

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 36,000 - 58,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a skilled Desktop Support specialist to provide frontline and, where needed, second-line onsite and remote support for Global Markets infrastructure services. You will support market data and transaction systems, coordinate with backend teams for incidents, assist with desktop hardware and email, and maintain inventory and asset records.

This role requires strong communication, adaptability to a fast-paced trading floor, and adherence to ITIL-style incident

Qualifications

• 2.5+ years in desktop support or end-user computing.
• Strong communication and service mindset.
• Experience supporting front-office users in fast-paced environments.
• Familiarity with AD, Group Policy, proxies and Windows OS.
• Ability to perform basic network troubleshooting and routine IT tasks.

Responsibilities

• Provide 1st- and 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data and transaction systems (Refinitiv, Bloomberg, Markit, and other providers).
• Support trading platforms and electronic trading systems (Refinitiv, Bloomberg, EBS, etc.).
• Coordinate with GO&T and backend teams for incidents, requests, escalations and follow-ups.
• Assist with admin tasks such as E-Trading records, counterparty and compliance requests, and leaver processing.
• Support videoconferencing systems, room setup, and standby support for major meetings.
• Provide onsite support for desktop hardware, email, printers, and mobile devices.
• Perform installation, configuration, troubleshooting, and resolution for end-user devices and apps.
• Maintain inventory records for software, hardware, and mobile devices.
• Execute hardware moves, changes, relocations, and trade floor setup activities.
• Conduct preventive maintenance and ensure compliance with processes and standards.
• Escalate issues and follow up until closure.
• Participate in after-hours standby duty when rostered.

Skills

End-user computing

Desktop support

Communication skills

Service-oriented mindset

Front-office support

Windows OS

Active Directory

Group Policy

Basic network troubleshooting

Microsoft Excel

Job description

Job Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
• Assist with market data feed and transaction systems service administration.
• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
• Support videoconferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
• Maintain accurate inventory records for software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up until closure.
• Participate in after-hours phone standby duty when rostered.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Minimum 2.5 years of experience in desktop support or end-user computing support.
• Good communication skills with a service-oriented mindset and the ability to support front-office users in a fast-paced trade floor environment.
• Familiar with end-user computing environments, desktop support workflows, and standard incident/request fulfilment processes.
• Able to perform basic network troubleshooting.
• Good understanding of Active Directory, Group Policy, proxy settings, Microsoft Excel, and the latest Windows operating systems.
• Automation of repeated tasks is good to have, but not mandatory.