Desktop Support Engineer (North East / Office hour)

ALPSOFT TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ALPSOFT TECHNOLOGIES PTE. LTD. seeks a capable desktop support professional to deliver on-site and remote assistance, installations, and repairs according to customer requirements and company standards.

The role requires a Bachelor/Diploma in Engineering or CS/IT, with at least 1 year of hands-on technical service experience and solid knowledge of Microsoft Windows, desktop hardware, software applications and network environments. On-site visits and ongoing equipment maintenance are expected.

Qualifications

• Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent.
• At least 1 year of experience in a technical service role.
• Technical skills in Microsoft Windows, desktop hardware, desktop software applications and network environments.

Responsibilities

• Provide desktop support at customer sites, including installation, repair, servicing and maintenance of solutions per manufacturer specs.
• Conduct installations from site inspections through to final sign-off and acceptance.
• Diagnose and repair equipment and ensure updates/patches are applied on-site or via remote diagnostics.

Skills

Microsoft Windows

Desktop hardware

Desktop software

Network environments

Education

Bachelor/Diploma in Engineering or CS/IT

Job description

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments