Desktop Support Engineer (Min 1yr related experience)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

OPUS IT Services Pte Ltd is seeking an IT frontline support specialist for a 2-year contract at Science Park, Singapore. The role involves handling walk-in at the IT Concierge counter and providing basic IT support across hardware, software, and network issues.

You will accompany vendors to restricted areas and assist with onboarding user devices, with rotating shifts. Applicants should be native-born Singaporeans or have CAT1 clearance soon, and be prepared for 3–4 months clearance wait.

Qualifications

• IT trained with IT frontline experience.
• Experience handling ITSM tickets and on-site requests.
• Able to support walk-in customers at the IT Concierge counter.

Responsibilities

• Handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support.
• Accompany vendors to restricted area.
• Onboard users devices.
• Log incidents and requests and escalate as needed.
• Assist with basic network and hardware troubleshooting.
• Perform software installations and secure access checks.

Skills

IT frontline experience

ITSM tickets

Walk-in handling

Tools

Fluke testing device

Job description

Eligibility

• Native-born Singaporean (or) Singaporean who has cleared CAT1 before
• Able to wait 3-4 months to clear CAT1 security clearance

Employment Type:2-year contract (Renewable)
Location:Science Park (Nearest MRT: Kent Ridge)
Work Hours:3 rotating shifts (Mon–Fri)

• 8:00 AM – 5:30 PM
• 8:30 AM – 6:00 PM
• 9:00 AM – 6:30 PM

Job Overview

• This role will require to handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support
• Accompany vendors to restricted area
• Onboarding users device

Key Responsibilities

1. IT trained with IT frontline experience.
2. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
3. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.
4. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
5. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
6. Network troubleshooting, both wired and wireless using Fluke testing device.
7. Verification of whitelisted USB device and to perform whitelisting of USB device
8. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
9. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems
10. Removal and Secure Erasing of storage media for write off
11. Secure Token connectivity issue
12. Password reset for corporate user accounts
13. Expected to move IT equipment with the proper handling tool

NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me/Vivo etc)

Approved phone listing:

• Apple iPhone
• Samsung Galaxy Series
• Sony
• LG
• Google Pixel Series