Desktop Support Engineer — Fast-Paced EUC & Incident Resolution

NCS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NCS, a leading AI Tech Services company with a 15,000-strong team across the Asia Pacific, provides end users with first and second-level technical support, troubleshooting incidents and ensuring timely resolution and updates.

The role involves coordinating with internal teams and external vendors, managing service requests within SLA, and assisting with testing and incident escalation during live exercises.

Qualifications

• Higher Nitec or above with EUC experience is ideal.
• Strong communication and interpersonal skills are essential.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently.
• Resolve high-priority incidents and provide solutions.
• Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders.
• Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise.
• Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises.
• Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues.
• Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments.
• Perform folder management tasks including creation, deletion, and modification based on service requests raised by users

Skills

EUC experience

Communication skills

Multitasking

Team collaboration

Customer service orientation

Education

Higher Nitec or above (EUC)

Job description

NCS, a leading AI Tech Services company with a 15,000-strong team across the Asia Pacific, provides end users with first and second-level technical support, troubleshooting incidents and ensuring timely resolution and updates.

The role involves coordinating with internal teams and external vendors, managing service requests within SLA, and assisting with testing and incident escalation during live exercises.