Desktop Support Engineer: End-User IT & Windows 11 Pro

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

YTL PowerSeraya Pte. Limited is seeking an IT Helpdesk and End-User Services specialist to support laptops, desktops, printers, smartphones, and applications. You will administer user accounts, printer servers, email and phone systems, and help maintain Windows 11 environments.

The role requires hands-on desktop support experience (minimum 3 years) and experience with Microsoft 365; Jurong Island site visits are required weekly. This is a full-time on-site position in Singapore.

Qualifications

• Diploma in IT or related field with hands-on desktop support experience.
• Minimum 3 years of desktop support experience.
• At least 1 year of experience managing Microsoft 365.
• Experience with ManageEngine Endpoint Central is a plus; ITIL Foundation is an advantage.

Responsibilities

• Handle IT Helpdesk calls and log incidents and requests.
• Provide end-user technical support for laptops, desktops, printers, smartphones, and apps.
• Assist onboarding and offboarding of end users.
• Administer user accounts, printer servers, email accounts, and phone systems.
• Manage Windows 11 patching, OS upgrades, and imaging.
• Support projectors, AV systems, and meeting room equipment.
• Participate in after-hours duty and weekend support as required.
• Manage inventory of IT hardware and software assets.

Skills

Team player

Analytical skills

Problem solving

Interpersonal skills

Written communication

Education

Diploma in IT or related fields

Tools

ManageEngine Endpoint Central

Job description

YTL PowerSeraya Pte. Limited is seeking an IT Helpdesk and End-User Services specialist to support laptops, desktops, printers, smartphones, and applications. You will administer user accounts, printer servers, email and phone systems, and help maintain Windows 11 environments.

The role requires hands-on desktop support experience (minimum 3 years) and experience with Microsoft 365; Jurong Island site visits are required weekly. This is a full-time on-site position in Singapore.