Desktop & Workplace Support Engineer (1-year renewable) #IAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an experienced Technical Support & Service Delivery professional in Singapore to provide onsite and remote support for desktops, laptops, printers, and mobile devices. You will diagnose issues, deploy endpoint configurations, and coordinate hardware replacements while ensuring SLA adherence.

You will engage customers, build relationships with IT teams, assist with pre-sales discussions, translate business needs into technical solutions, and act as a trusted

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of Microsoft Windows 10/11.
• Strong knowledge of Microsoft 365 Suite.
• Strong knowledge of Active Directory.
• Strong knowledge of Azure Active Directory (Entra ID).
• Strong knowledge of Microsoft Intune.
• Strong knowledge of Endpoint Manager.
• Strong knowledge of SCCM/MECM.
• Strong knowledge of VPN and networking fundamentals.
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.
• Any other ad-hoc duties as assigned by supervisor.
• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Skills

Microsoft Windows 10/11

Microsoft 365 Suite

Active Directory

Azure Active Directory (Entra ID)

Microsoft Intune

Endpoint Manager

SCCM/MECM

VPN and networking fundamentals

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline

Job description

Job Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.
• Any other ad-hoc duties as assigned by supervisor.

Customer Engagement

• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3-5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of: Microsoft Windows 10/11; Microsoft365 Suite; Active Directory; Azure Active Directory (Entra ID); Microsoft Intune; Endpoint Manager; SCCM/MECM; VPN and networking fundamentals
• Experience supporting enterprise desktop and laptop environments.
• Hands‑on experience with device deployment and endpoint management tools.
• Excellent troubleshooting and problem‑solving skills.