IT End User Support Engineer

eAspire Technolabs Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

eAspire Technolabs Inc. is seeking an IT End User Support Engineer to provide onsite technical support in a professional enterprise environment for a 12-month contract with potential extension.

The role covers L1/L2 support for end users, troubleshooting Windows, Microsoft 365, AD, and device management, and ensuring smooth onboarding and incident resolution in an onsite enterprise IT setting. You will document processes, work with ticketing systems, and uphold security and service management

Qualifications

• 2+ years of IT/Desktop/End User Support experience.
• Strong experience with Windows and Microsoft 365.
• Knowledge of Active Directory and endpoint/device management.
• Good troubleshooting and customer-service skills.
• Experience working in an onsite enterprise IT support environment.

Responsibilities

• Provide L1/L2 onsite support for end users.
• Troubleshoot hardware, software, network and Microsoft 365 issues.
• Support Windows desktops/laptops, applications and peripherals.
• Assist with user onboarding, device setup and software installation.
• Manage and resolve incidents through ticketing systems.
• Support endpoint/device management and basic IT security activities.
• Maintain proper documentation and follow IT service management procedures.

Skills

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Customer Service

Onsite Support

Tools

Ticketing systems

Job description

Contract: 12 months, with possible extension

We are looking for an experienced IT End User Support Engineer to provide onsite technical support in a professional enterprise environment.

Key Responsibilities

• Provide L1/L2 onsite support for end users
• Troubleshoot hardware, software, network and Microsoft 365 issues
• Support Windows desktops/laptops, applications and peripherals
• Assist with user onboarding, device setup and software installation
• Manage and resolve incidents through ticketing systems
• Support endpoint/device management and basic IT security activities
• Maintain proper documentation and follow IT service management procedures

Requirements

• 2+ years of experience in IT/Desktop/End User Support
• Strong experience with Windows and Microsoft 365
• Knowledge of Active Directory and endpoint/device management
• Good troubleshooting and customer-service skills
• Experience working in an onsite enterprise IT support environment